ServiceNow Analytics & Executive Reporting Analyst

Mindlance; Juno Beach (FL); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Mindlance seeks a ServiceNow Business Analyst in Juno Beach, FL for a 12-month engagement. The role focuses on business analytics, operational insights, and leadership storytelling, with strong analytical and presentation requirements.

Responsibilities include delivering executive-ready dashboards, narratives, and reports across IT operations, partnering with leadership to identify trends, risks, and opportunities.

Qualifications

• Data analysis to identify trends, anomalies, gaps and insights.
• Hands-on ServiceNow Analytics, reporting and dashboards for IT KPIs.
• Track and interpret IT performance metrics and follow-ups.
• Create executive-ready presentations and narratives.
• High attention to detail and error-free outputs.
• Ability to work independently with minimal supervision.

Responsabilités

• Synthesize operational data into concise, executive-ready narratives.
• Develop and own executive-level reports for Directors and VPs.
• Collaborate with IT Operations leadership to surface insights and actions.

Connaissances

Data Analysis

ServiceNow Analytics

IT Operational Metrics

PowerPoint

Data Storytelling

Attention to Detail

Proactive Workstyle

Investigative Mindset

Executive Communication

Executive Reporting

Cross-Tower Synthesis

IT Operations Acumen

Leadership Collaboration

Business Judgment

End-to-End Deliverable Ownership

Role Focus: Analytics & Storytelling

Outils

ServiceNow

PowerPoint

Description du poste

Mindlance seeks a ServiceNow Business Analyst in Juno Beach, FL for a 12-month engagement. The role focuses on business analytics, operational insights, and leadership storytelling, with strong analytical and presentation requirements.

Responsibilities include delivering executive-ready dashboards, narratives, and reports across IT operations, partnering with leadership to identify trends, risks, and opportunities.