ServiceNow Business Analyst

AHEAD; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid holidays

Paid time off

Parental and caregiver leave

Job summary

AHEAD is seeking a ServiceNow Business Analyst in the United States. You will leverage extensive process expertise to define and design customer solutions on the ServiceNow platform, driving quality and outcomes.

You will own project deliverables, coordinate with stakeholders, and ensure proper documentation throughout the SDLC. The role emphasizes strong communication, ability to translate business needs into technical specs, and collaboration with cross-functional teams.

Qualifications

• Experience defining and designing customer solutions on the ServiceNow platform.
• Strong functional knowledge of multiple ServiceNow suites beyond ITSM.
• Ability to translate business requirements into technical specs and integrations.
• Certified System Administrator preferred.
• Prior development/architecture experience preferred.
• Excellent communication and presentation skills.

Responsibilities

• Coordinate with stakeholders to gather requirements and translate them into technical specs.
• Assist with client demos, workshops, and reviews.
• Maintain documentation and Knowledge articles.
• Contribute to projects addressing future concepts and technologies.
• Serve as the single point of contact for sprint work for BA/BPCs on the team.
• Help guide junior team members and manage SDLC ceremonies.

Skills

ServiceNow

Business process

Requirements gathering

SDLC

Stakeholder management

Presentation skills

Education

ServiceNow Certified System Administrator

Tools

ServiceNow Platform

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.

Responsibilities

• Coordinate with stakeholders to gather requirements
• Translate business requirements into technical specifications
• Assist with client demos, working sessions, and workshops
• Maintain documentations and Knowledge articles
• Contribute to projects/programs that may address future concepts, products, and technologies
• Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
• Help to direct more junior members of the team
• Assist with managing SDLC related ceremonies

Qualifications

• Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
• Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
• Able to discuss business requirements on integrations between ServiceNow and third party tools
• Certified System Administrator preferred
• Prior development and/or architecture experience strongly preferred
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Strong customer service skills
• Self-starter
• Able to travel of at least 25%

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.