ServiceNow BPM Analyst – Washington, DC (Local)

DirectViz Solutions, LLC; Alexandria (VA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

401k match

PTO accrual

Professional development reimbursement

Technology certifications

Job summary

DirectViz Solutions, LLC (DVS) is a rapidly growing government contractor that delivers strategic IT solutions to government clients. We seek a skilled ServiceNow Business Process Analyst able to obtain a public trust clearance, with a focus on automation and optimization of stakeholder processes.

The role involves creating workflows in Visio, drafting development stories for an agile team, leading requirements sessions, and driving UAT demos and weekly project reports.

Qualifications

• 3 years of experience as a ServiceNow Business Analyst
• Bachelor's degree
• Strong analytical skills and knowledge of ServiceNow process automation
• Knowledge of creating development stories.
• Experience in Agile Development process, working in an agile development environment and attending scrum ceremonies and the purpose of those ceremonies.
• Experience using ServiceNow Strategic Portfolio Management module specifically for Project Management, Agile and Test 2.0.
• ServiceNow Training, ServiceNow Administrator or Business Process Consultant Certification
• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

Responsibilities

• Analyzes stakeholders business processes to identify opportunities for automation and optimization using ServiceNow modules like Service Catalog and Workflow.
• Develops artifacts such as workflows using Visio and other tools to document stakeholders current state and future state requirements.
• Works closely with Development team in conveying all requirements by creating development stories using agile best practices.
• Schedules and leads stakeholder requirements sessions to obtain all requirements.
• Works closely with Program and Project Managers to ensure projects goals and objectives are met.
• Business lead for multiple projects at various project management phases.
• Leads UAT Testing with developers and stakeholders.
• Conducts ServiceNow Demos to stakeholders and internal team members.
• Completes and submits weekly reports for all projects.
• Attends daily and weekly calls and reports risks or issues to Project Manager immediately or during daily stand-up meetings.
• Documents all updates, risks, issues, and artifacts using the ServiceNow PRJ project record and ensures all project record milestones for each phase are completed for projects.

Skills

ServiceNow

Business Analysis

Agile Development

Development Stories

SCRUM Ceremonies

Portfolio Management (SPM)

ServiceNow Training

ServiceNow Administrator

Education

Bachelor's degree

Tools

Visio

Job description

DirectViz Solutions, LLC (DVS) is a rapidly growing government contractor that delivers strategic IT solutions to government clients. We seek a skilled ServiceNow Business Process Analyst able to obtain a public trust clearance, with a focus on automation and optimization of stakeholder processes.

The role involves creating workflows in Visio, drafting development stories for an agile team, leading requirements sessions, and driving UAT demos and weekly project reports.