ServiceNow- BMC Discovery

TechDigital Group; Alpharetta (GA); On-site; USD 110,000 - 155,000; Full time

Job summary

TechDigital Group is seeking an experienced ITOM/CMDB specialist to design and govern robust CMDB architectures. You will drive automated discovery across hybrid environments, integrate with ServiceNow and BMC Discovery, and map services and dependencies while ensuring data quality and ITIL alignment.

You will lead cross-functional collaboration with infrastructure, cloud, app, network and security teams, mentor junior staff, and develop dashboards to improve CMDB visibility and compliance.

Qualifications

• 5+ years in ITOM with CMDB focus.
• Expert CMDB architectures, data accuracy and CI lifecycle.
• Experience integrating discovery tools into enterprise CMDBs.
• Strong ITIL/enterprise compliance knowledge.
• Advanced ServiceNow ITOM: Discovery, Service Mapping, MID Server.
• Mentor L2/L1 teams and provide L3 support for CMDB/discovery.

Responsibilities

• Design and govern CMDB architectures and data quality initiatives.
• Lead automated discovery and integration with ServiceNow and BMC Discovery.
• Implement service dependency mapping and CI lifecycle management.
• Provide L3 support for CMDB and discovery issues; mentor L2/L1 teams.
• Create dashboards and KPIs to measure CMDB health and discovery success.
• Collaborate with infrastructure, cloud, app, and security teams to ensure coverage.

Skills

ITOM

CMDB design

Discovery automation

ServiceNow ITOM

BMC Discovery

ITIL/ITSM

Service Mapping

MID Server

REST/SOAP APIs

Data quality analytics

CI lifecycle management

Data integration

Patterns customization

Credential management

Cross-functional collaboration

L3 CMDB support

Dashboards & KPIs

ITIL process integration

Education

Tools

ServiceNow

BMC Discovery

GlideScript

Flow Designer

REST APIs

SOAP APIs

Job description

• 5+ years of progressive experience in IT Operations Management (ITOM) with a core focus on Configuration Management, CMDB design and governance, and automated Discovery using both ServiceNow and BMC Discovery (ADDM) platforms.
• Deep functional and technical expertise in building and maintaining robust CMDB architectures, ensuring data accuracy, service dependency mapping, CI lifecycle management, and alignment with ITIL and enterprise compliance standards.
• Proven success in implementing and optimizing discovery processes across hybrid IT environments (on-premises, cloud, virtualized), integrating discovery tools into enterprise CMDBs, and driving value from accurate configuration data.
• Extensive experience in BMC Discovery: taxonomy modeling, credential management, pattern customization, and seamless data integration with external CMDBs.
• Advanced expertise in ServiceNow ITOM modules including Discovery, Service Mapping and MID Server configurations; hands-on development using JavaScript, GlideScript, Flow Designer, and custom integrations via REST/SOAP APIs.
• Strong background in cross-functional collaboration with infrastructure, cloud, application, network, security, and compliance teams to ensure discovery coverage, resolve data discrepancies, and improve service visibility.
• Skilled in data analysis, reporting, and root cause identification related to Discovery failures, CI data gaps, duplicates, and stale records — with the ability to clearly communicate findings and recommend actionable improvements.
• Provides reliable L3 support for CMDB and discovery issues, troubleshooting across layers (network, credentials, classification, probes/sensors, patterns), and mentoring L2 and L1 support teams.
• Adept at creating custom dashboards, operational health reports, and KPIs to measure and improve CMDB data quality, discovery success rate, and CI compliance.
• Strong understanding of ITIL processes including Incident, Problem, Change, Configuration, Request, and Asset Management, with practical experience integrating CMDB with ITSM workflows.
• Holds multiple ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) - Discovery in ITOM-related domains