ServiceNow Automation Engineer III

MISO; Carmel (IN); On-site; USD 119,000 - 144,000; Full time

Benefits offered by this job

401k

Vacation

Sick time

Eligible on first day

Job summary

MISO is seeking a ServiceNow Automation Engineer III to shape the ITSM ecosystem using ServiceNow, Flow Designer, and automation. Design, optimize, and govern end-to-end ITSM workflows, leveraging AI to reduce manual work and raise service quality.

You will integrate with external monitoring and security tools like Splunk and Tripwire, develop scripts in PowerShell, Bash, Python, and ensure audits. Base salary $119,000 - $144,000 USD, with annual bonus potential and comprehensive benefits.

Qualifications

• Bachelor's degree in IT or related field; 6 years IT/automation experience.
• 4+ years of end-to-end ServiceNow automation experience.
• Strong knowledge of ITSM, Flow Designer, and integrations.

Responsibilities

• Design and maintain automated ServiceNow workflows.
• Integrate with external monitoring and security platforms.
• Develop automation scripts in PowerShell, Bash, Python.
• Tune AI-driven automation for accuracy and fewer false positives.
• Ensure audit-ready ITSM automations with evidence collection.
• Translate business needs into scalable ServiceNow workflows.
• Leverage Now Assist and predictive AI to boost efficiency.

Skills

ServiceNow

Flow Designer

Automation frameworks

Workflow orchestration

PowerShell

Bash

Python

APIs & Web services

AI features (Now Assist)

Agentic AI

Predictive intelligence

Document intelligence

Splunk

Tripwire

Education

Bachelors of Information Technology (preferred)

Bachelors of Computer Science (preferred)

Tools

ServiceNow

Splunk

Job description

Description

We're seeking a forwardthinking individual to help shape the future of our IT Service Management ecosystem using ServiceNow. As MISO's ServiceNow Automation Engineer III, you'll design, optimize, and govern endtoend ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You'll translate business needs into intelligent, scalable solutions by leveraging deep knowledge of the ServiceNow platform, workflow orchestration, and modern integration patterns. You'll work closely with teams to continuously refine workflows, reduce friction, and maximize the value of emerging automation technologies across the organization. If you're passionate about building smarter systems, driving innovation, and transforming the way teams deliver service, this is the role for you.

What You'll Do as our ServiceNow Automation Engineer III:

• Design, optimize, and maintain automated ServiceNow workflows using Flow Designer and orchestration tools to streamline ITSM processes and reduce manual effort.
• Integrate ServiceNow workflows with external monitoring and security platforms (such as Splunk, Tripwire, and other event sources) to enable eventdriven automation within the ITSM ecosystem.
• Develop and support automation scripts (PowerShell, Bash, Python) that complement ServiceNow workflows and help eliminate repetitive tasks across IT operations.
• Continuously refine automation logic and AIdriven models by monitoring performance, tuning thresholds, and incorporating feedback loops to increase accuracy and reduce false positives.
• Ensure ITSM automations remain compliant and auditready by implementing automated evidence collection, event correlation, and AIassisted configuration validation within ServiceNow.
• Translate business needs into scalable ServiceNow workflows and AIsupported automations that show clear, measurable impact.
• Leverage ServiceNow AI capabilities, including Now Assist, Agentic AI, predictive intelligence, and document intelligence, to enhance classification, decisioning, and overall service efficiency.

What You'll Bring:

• Bachelor's degree in a technical field (Computer Science, Information Technology, Engineering, or related discipline) and 6 years of overall IT/automation experience including 4+ years of end-to-end ServiceNow automation solutions.
• Deep understanding of ServiceNow platform capabilities, including ITSM modules, Flow Designer, and automation frameworks.
• Deep understand and experience in workflow orchestration and automation concepts, with the ability to design scalable, endtoend ServiceNow automations.
• Handson experience with ServiceNow AI features such as Now Assist, Agentic AI, predictive intelligence, and document intelligence.
• Solid knowledge of integrations and crosssystem automation, including APIs, web services, and connecting ServiceNow with external operational tools.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.

The base salary compensation range being offered for this role is $119,000 - $144,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met.

At MISO we offer a comprehensive benefits package.

• 401k
• vacation
• sick and safe time
• available on your first day of employment

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MISO, What We Do

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#LI-JH1

Qualifications

Education

• Bachelors of Information Technology (preferred)
• Bachelors of Computer Science (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.