Automation Engineer - ServiceNow

Midcontinent Independent System Operator (MISO); Indianapolis (IN); On-site; USD 103,000 - 128,000; Full time

Benefits offered by this job

401k

Vacation

Sick time

Safe time

Job summary

Midcontinent Independent System Operator (MISO) seeks a ServiceNow Automation Engineer to shape the ITSM automation landscape. You will design, optimize, and govern end-to-end ServiceNow workflows, leveraging Flow Designer, orchestration, and AI to minimize manual effort and improve service quality.

You will collaborate with IT teams to translate business needs into scalable, automated solutions, integrate with Splunk and Tripwire, and advance AI-assisted classification and decisioning across

Qualifications

• Bachelor's degree in a technical field.
• Deep knowledge of ServiceNow ITSM and Flow Designer.
• Experience with automation and orchestration.
• Experience with AI features in ServiceNow.
• Strong integration skills with APIs and external tools.

Responsibilities

• Design, optimize, and maintain automated ServiceNow workflows to streamline ITSM processes.
• Integrate ServiceNow with external monitoring/security platforms for event-driven automation.
• Develop automation scripts (PowerShell, Bash, Python) to reduce manual tasks.
• Refine automation logic and AI-driven models for higher accuracy.
• Ensure automations are audit-ready with evidence collection and validation.
• Translate business needs into scalable ServiceNow workflows with measurable impact.
• Leverage Now Assist, Agentic AI, and predictive/document intelligence to improve service efficiency.

Skills

ServiceNow

Flow Designer

Automation

ITSM

PowerShell

Bash

Python

AI capabilities

Education

Bachelor's degree in a technical field

Tools

Splunk

Tripwire

Job description

We’re seeking a forward-thinking individual to help shape the future of our IT Service Management ecosystem using ServiceNow. As MISO’s ServiceNow Automation Engineer, you’ll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. You’ll translate business needs into intelligent, scalable solutions by leveraging deep knowledge of the ServiceNow platform, workflow orchestration, and modern integration patterns. You’ll work closely with teams to continuously refine workflows, reduce friction, and maximize the value of emerging automation technologies across the organization. If you're passionate about building smarter systems, driving innovation, and transforming the way teams deliver service, this is the role for you.

What You'll Do as our ServiceNow Automation Engineer:

• Design, optimize, and maintain automated ServiceNow workflows using Flow Designer and orchestration tools to streamline ITSM processes and reduce manual effort.
• Integrate ServiceNow workflows with external monitoring and security platforms (such as Splunk, Tripwire, and other event sources) to enable event-driven automation within the ITSM ecosystem.
• Develop and support automation scripts (PowerShell, Bash, Python) that complement ServiceNow workflows and help eliminate repetitive tasks across IT operations.
• Continuously refine automation logic and AI-driven models by monitoring performance, tuning thresholds, and incorporating feedback loops to increase accuracy and reduce false positives.
• Ensure ITSM automations remain compliant and audit-ready by implementing automated evidence collection, event correlation, and AI-assisted configuration validation within ServiceNow.
• Translate business needs into scalable ServiceNow workflows and AI-supported automations that show clear, measurable impact.
• Leverage ServiceNow AI capabilities, including Now Assist, Agentic AI, predictive intelligence, and document intelligence, to enhance classification, decisioning, and overall service efficiency.

What You'll Bring:

• Bachelor’s degree in a technical field (Computer Science, Information Technology, Engineering, or related discipline)
• Deep understanding of ServiceNow platform capabilities, including ITSM modules, Flow Designer, and automation frameworks.
• Strong skills in workflow orchestration and automation concepts, with the ability to design scalable, end-to-end ServiceNow automations.
• Hands‑on experience with ServiceNow AI features such as Now Assist, Agentic AI, predictive intelligence, and document intelligence.
• Solid knowledge of integrations and cross‑system automation, including APIs, web services, and connecting ServiceNow with external operational tools.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely hardworking and dedicated team does every day.

The base salary compensation range being offered for this role is $103,000 - $128,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.