ServiceNow ATF Developer — Test Automation for ITIL

AgreeYa Solutions, Inc.; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

AgreeYa Solutions, Inc. is seeking a ServiceNow QA Engineer to develop and maintain ATF test suites for ITSM, CMDB/CSDM, and related modules. You will create reusable ATF assets and robust data setup strategies to prevent flakiness.

You will collaborate with process owners to translate requirements into acceptance criteria, align tests with ITIL processes, and integrate ATF execution into the release pipeline with governance for promotions across environments.

Qualifications

• 3-7+ years of ServiceNow experience, with 1-2 yrs hands-on focus on ATF and platform testing/QA automation.
• Strong understanding of ITIL/ITSM processes, especially Knowledge Management.
• Experience with SDLC and release management in controlled environments (banking/financial services).
• Working knowledge of ServiceNow configuration/development concepts: forms, flows/workflows, ACLs, business rules, client scripts.
• Strong analytical troubleshooting skills and ability to triage failures across complex workflows.

Responsibilities

• Develop and maintain ATF test suites for ServiceNow ITSM, CMDB/CSDM modules and other enabled areas.
• Create reusable ATF assets: test steps, shared test data, setup/teardown patterns, and modular designs.
• Implement reliable data setup strategies (fixtures) and protect tests from environment/test-data drift.
• Ensure automated tests validate ITIL-aligned process outcomes, including routing/assignment and SLA triggers.
• Change Enablement workflows (approvals, CAB, risk calculation, blackout windows) and knowledge workflow governance.
• Partner with process owners to translate requirements into acceptance criteria and test cases.
• Integrate ATF execution into the release pipeline and deployment process with scheduled test runs.
• Support automated evidence collection for releases—test execution results, defect logs, traceability to user stories/changes.
• Establish gating criteria (pass/fail thresholds) for promoting changes across environments.
• Expand automation coverage based on risk and production defect trends (shift-left testing).
• Troubleshoot test failures and distinguish between environmental issues, script fragility, and data issues.

Skills

ATF

ServiceNow QA

ITIL/ITSM knowledge

Test automation

Troubleshooting

Education

Bachelor's degree in Computer Science or related

Tools

ServiceNow

ATF

Release pipelines

Job description

AgreeYa Solutions, Inc. is seeking a ServiceNow QA Engineer to develop and maintain ATF test suites for ITSM, CMDB/CSDM, and related modules. You will create reusable ATF assets and robust data setup strategies to prevent flakiness.

You will collaborate with process owners to translate requirements into acceptance criteria, align tests with ITIL processes, and integrate ATF execution into the release pipeline with governance for promotions across environments.