ServiceNow Architecture Lead & Engineer

Marsveterinary; Los Angeles (CA); Hybrid; USD 120,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) with company match

Commuter benefits

Education allowance

Pet care discounts

Job summary

Mars Veterinary Health is seeking a Lead ServiceNow and System Engineer to own the technical architecture and governance of the ServiceNow platform across MVH. You will lead design and implementation, supervise external engineering resources, and ensure alignment with enterprise standards across IT, P&O, Finance, and Commercial teams.

You will define platform roadmaps, enforce coding standards, drive automation and AI-enabled solutions, and partner with architecture and product teams to deliver

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
• ServiceNow CAD certification is highly preferred.
• ServiceNow CIS certification in ITSM or other areas is highly preferred.
• ITIL 4 MP/SL or equivalent advanced ITSM certification is desirable.
• ServiceNow CTA certification is a significant asset.

Responsibilities

• Define and own the technical architecture of the ServiceNow platform, ensuring scalability, performance, security, and maintainability.
• Establish and enforce engineering standards, development guidelines, and best practices across all ServiceNow implementations.
• Lead and manage external ServiceNow engineering resources, ensuring high-quality delivery.
• Provide technical oversight, code review, and solution validation to avoid platform fragmentation.
• Collaborate with architecture teams and product teams to align with enterprise standards.

Skills

ServiceNow architecture

Platform governance

External vendors management

Automation & AI

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

CAD certification

ITIL 4 MP/SL

CTA certification

Tools

ServiceNow

Azure

AWS

APIs & Integrations

Automation frameworks

Job description

Mars Veterinary Health is seeking a Lead ServiceNow and System Engineer to own the technical architecture and governance of the ServiceNow platform across MVH. You will lead design and implementation, supervise external engineering resources, and ensure alignment with enterprise standards across IT, P&O, Finance, and Commercial teams.

You will define platform roadmaps, enforce coding standards, drive automation and AI-enabled solutions, and partner with architecture and product teams to deliver