Senior ServiceNow Architect & Platform Engineer

Marsveterinary; Vancouver, Northern (WA, KY); Hybrid; USD 120,000 - 187,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Employee benefits program

MVH career development

Job summary

Mars Veterinary Health seeks a Lead ServiceNow and System Engineer to own the technical architecture, design, and governance of the ServiceNow platform across MVH. You will ensure scalability, performance, security, and alignment with enterprise standards while guiding external engineering resources and cross-functional teams.

You will collaborate with IT architecture, product teams, and third-party providers to deliver integrated solutions, establish engineering standards, drive automation and

Qualifications

• Bachelor’s degree in IT/CS or related field; Master’s preferred.
• ServiceNow CAD/CIS certification is highly preferred.
• 10+ years in ServiceNow development or platform management.
• Experience with cloud platforms (Azure/AWS) and API integrations.
• Strong architecture, governance, and standards expertise.

Responsibilities

• Define and own the technical architecture of the ServiceNow platform, ensuring scalability, performance, security, and maintainability.
• Establish and enforce engineering standards, development guidelines, and best practices across all ServiceNow implementations.
• Lead and manage external ServiceNow engineering resources, including Configuration Engineers, Solution Architects, and Automation & Integration Engineers.
• Provide technical oversight, code review, and solution validation to ensure consistency and avoid platform fragmentation.
• Collaborate with IT architecture teams, product teams for IT platforms, application development teams, and third-party providers.

Skills

ServiceNow

Platform Architecture

Automation

AI Capabilities

Integrations

Vendor Management

Technical Leadership

Education

Bachelor’s degree in Information Technology or Computer Science

Master’s degree preferred

Tools

Azure

AWS

ITIL

Job description

Mars Veterinary Health seeks a Lead ServiceNow and System Engineer to own the technical architecture, design, and governance of the ServiceNow platform across MVH. You will ensure scalability, performance, security, and alignment with enterprise standards while guiding external engineering resources and cross-functional teams.

You will collaborate with IT architecture, product teams, and third-party providers to deliver integrated solutions, establish engineering standards, drive automation and