ServiceNow Architect (Remote)-5

Realign Llc; Chicago (IL); Remote; USD 140,000 - 180,000; Full time

Job summary

Realign Llc is seeking a ServiceNow Architect in Chicago (Remote) to design and deliver end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC. You will lead governance, ensure security and performance, and collaborate with architects and developers to implement integrated workflows.

The role requires deep scripting (Glide/JavaScript), Flow Designer, IntegrationHub, and API integrations, with strong stakeholder communication and mentoring responsibilities.

Qualifications

• Strong communication and stakeholder engagement skills.
• Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations.
• Familiarity with CSDM and its alignment with ITOM/CMDB design.
• Experience integrating ServiceNow with Azure AD, Workday, Splunk and monitoring platforms.

Responsibilities

• Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.
• Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
• Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
• Guide and mentor development teams on customizations, integrations, and platform upgrades.
• Establish and enforce coding, configuration, and design standards within ServiceNow.
• Conduct design reviews and ensure technical alignment across all implementations.
• Participate in stakeholder discussions and communicate architectural decisions to both technical and non-technical audiences.
• Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.

Skills

Stakeholder engagement

ServiceNow architecture

JavaScript/Glide

Flow Designer

IntegrationHub

API integrations

CSDM knowledge

Azure AD integration

Workday integration

Splunk integration

Mentoring teams

Code standards

Tools

ServiceNow

Flow Designer

IntegrationHub

APIs

Glide scripting

Job description

• Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams.
• Proven hands-on experience with:
  • ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management.
  • ITOM – Discovery, Event Management, Service Mapping, CMDB integrations.
  • HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events.
  • GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
• Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
• Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.
• Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.
• Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
• Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
• Guide and mentor development teams on customizations, integrations, and platform upgrades.
• Establish and enforce coding, configuration, and design standards within ServiceNow.
• Conduct design reviews and ensure technical alignment across all implementations.
• Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
• Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.

Required Skills

Job Type: Full Time

Job Category: IT

Job Description

Job Role : ServiceNow Architect

Location : Chicago, IL (Remote)

Job Type : Full time Permanent

Job Description

Must Have Technical/Functional Skills

• Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams.
• Proven hands-on experience with:
  • ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management.
  • ITOM – Discovery, Event Management, Service Mapping, CMDB integrations.
  • HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events.
  • GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
• Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations.
• Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
• Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.

Roles & Responsibilities

• Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.
• Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
• Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
• Guide and mentor development teams on customizations, integrations, and platform upgrades.
• Establish and enforce coding, configuration, and design standards within ServiceNow.
• Conduct design reviews and ensure technical alignment across all implementations.
• Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
• Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.