ServiceNow System Administrator - IT Services - Full Time Remote

Solution for Health International; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health, dental, vision

Disability insurance

Competitive pay

Tuition reimbursement

403(b) retirement plan

And more

Job summary

SolutionHealth is seeking a ServiceNow System Administrator to manage day-to-day platform operations, including configuration, user management, data integrity, and ITIL-aligned workflows. The role emphasizes stability, security, and efficient IT service delivery across the organization.

The ideal candidate holds a ServiceNow System Administrator Certification and 3+ years of ServiceNow admin experience, preferably in healthcare, with a strong ITIL background and collaborative mindset.

Qualifications

• Bachelor's degree in Healthcare, IT, or Business; 4 years of relevant experience may be considered in lieu of degree.

Responsibilities

• Monitor and maintain the ServiceNow platform for stability and performance.
• Resolve technical and security issues with appropriate escalation.
• Schedule and apply patches and upgrades to the system.
• Manage users, roles, groups, and permissions per policy.
• Maintain data integrity across Incident, Request, Change, Problem, Knowledge.
• Support ITIL-aligned change management cycles.
• Coordinate platform upgrades with vendors and internal teams.
• Build service catalog items, forms, and notifications.
• Assist integrations by configuring connectors to other systems.

Skills

ITIL knowledge

ServiceNow admin

Collaboration

Education

Bachelor's degree in Healthcare/IT/Business

Tools

ServiceNow platform

Job description

Come work at the best place to give and receive care!

Job Description:

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The ServiceNow System Administrator is responsible for the day-to-day maintenance, system configuration, user management, platform maintenance, data management, training and documentation, and operational support of the ServiceNow platform. This role ensures the platform is functioning reliably and efficiently to support IT service management processes across the organization. The Administrator plays a key role in executing ITIL-aligned workflows such as Incident, Request, Change, and Problem Management, ensuring that service delivery is consistent and responsive.

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

What You'll Do:

• Perform daily monitoring and maintenance of the ServiceNow platform to ensure stability, performance, and availability
• Seek assistance when appropriate in order to resolve technical and/or security issues
• Schedules and executes routing maintenance, including updating the system, patches and upgrades
• Manage user accounts, roles, groups, and permissions in accordance with organizational policies
• Monitor the number of user accounts and activity of users to identify and resolve any issues
• Maintain data integrity across modules including Incident, Request, Change, Problem, and Knowledge Management
• Participate in and support ITIL-aligned change management cycles, including assessing, testing, and implementing approved changes
• Coordinate and execute platform upgrades, patches, and hotfixes in collaboration with vendors and internal teams
• Build and deploy required components during new implementations or enhancements, including service catalog items, forms, and notifications
• Support integration efforts by configuring connectors and ensuring data flow between ServiceNow and other systems
• And more

Who You Are:

• Education: Bachelor's degree in Healthcare, Information Technology, Business, or related field (4 years of relevant experience may be considered in lieu of degree in addition to experience below)
• Licensure/Certification: ServiceNow System Administrator Certification, Required
• Experience: 3+ years of Service Now administration experience, preferably in a healthcare environment, Required
• Strong understanding of ITIL processes and ServiceNow architecture, Required

Why You'll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more

Work Shift:

M-F 8-5 ET

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.