ManageEngine Administrator / Consultant

TEKsystems; United States; À distance; USD 48 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long‑term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Résumé du poste

TEKsystems is seeking an experienced ManageEngine Consultant for 6+ months to mature and optimize its ITSM environment. The specialist will serve as a subject matter expert for ManageEngine ServiceDesk Plus, working with the IT team to streamline workflows, automate processes, and expand platform capabilities.

The ideal candidate has hands-on experience configuring and administering ServiceDesk Plus, deep ITSM knowledge, and proven ability to translate business requirements into scalable

Qualifications

• Hands-on experience configuring and administering ManageEngine ServiceDesk Plus.
• Strong knowledge of ITSM best practices.
• Ability to translate business requirements into scalable technical solutions.

Responsabilités

• Assess the current ManageEngine ServiceDesk PLUS environment and identify areas for improvement.
• Configure and enhance ticketing workflows, request fulfillment processes, and service catalog functionality.
• Change management in ServiceDesk Plus, including change types, CAB approvals and change templates.
• Design and implement client-facing portal capabilities to improve user experience and ticket visibility.
• Build and optimize change management workflows within the platform.
• Configure and enhance project management capabilities within ServiceDesk.
• Develop and improve reporting, dashboards, and operational metrics.
• Expand and maintain the Configuration Management Database (CMDB).
• Assist with software asset management configuration and best practices.
• Partner with IT leadership and Service Desk staff to gather requirements and implement solutions.
• Provide recommendations for platform maturity, automation opportunities, and process improvements.
• Document configurations, workflows, and operational procedures.
• Transfer knowledge to internal staff to support ongoing administration after project completion.

Connaissances

ManageEngine

ServiceDesk Plus

Automation

Description du poste

Description

Our customer is seeking an experienced ManageEngine Consultant for 6 months+ to help mature and optimize its IT service management environment. This individual will serve as a subject matter expert for ManageEngine ServiceDesk Plus and work closely with the IT team to improve workflows, automate processes, enhance reporting capabilities, and expand platform functionality.

The ideal candidate will have hands‑on experience configuring and administering ManageEngine ServiceDesk Plus, strong knowledge of ITSM best practices, and the ability to translate business requirements into scalable technical solutions.

Top Skills Details

• ManageEngine


• ServiceDesk Plus


• Automation

Key Responsibilities

• Assess the current ManageEngine ServiceDesk PLUS environment and identify areas for improvement.


• Configure and enhance ticketing workflows, request fulfillment processes, and service catalog functionality.


• Change manage in ServiceDesk plus, such as change types, CAB approvals and change templates.


• Design and implement client‑facing portal capabilities to improve user experience and ticket visibility.


• Build and optimize change management workflows within the platform.


• Configure and enhance project management capabilities within ServiceDesk


• Develop and improve reporting, dashboards, and operational metrics.


• Expand and maintain the Configuration Management Database (CMDB).


• Assist with software asset management configuration and best practices.


• Partner with IT leadership and Service Desk staff to gather requirements and implement solutions.


• Provide recommendations for platform maturity, automation opportunities, and process improvements.


• Document configurations, workflows, and operational procedures.


• Transfer knowledge to internal staff to support ongoing administration after project completion.

Job Type & Location

This is a Contract position based out of Centennial, CO.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long‑term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 1, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.