ServiceNow AI & Intelligent Automation Engineer

empyrean; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

Empyrean seeks a ServiceNow Developer, AI & Intelligent Automation to design, develop, test, and maintain ServiceNow solutions. You will integrate with enterprise systems, automate workflows, and apply AI-enabled capabilities beyond standard configuration.

The role requires hands-on AI experience outside ServiceNow and strong collaboration with IT and business stakeholders. You will contribute to pilots, upgrades, and ongoing optimization.

Qualifications

• Experience delivering ServiceNow development work with automation or AI-enabled use cases.
• Ability to translate business requirements into technical designs and tasks.
• Hands-on AI, ML, or intelligent automation experience beyond a single platform.
• Strong collaboration, communication, and issue-resolution skills.

Responsibilities

• Designs, develops, tests, and maintains ServiceNow applications and automations.
• Evaluates AI-enabled capabilities and decides between automation, AI, or configuration options.
• Integrates ServiceNow with enterprise systems and manages data exchange.
• Contributes to proofs of concept and pilots for new AI capabilities.
• Participates in upgrades, reviews release dependencies, and supports production incidents.

Skills

ServiceNow development

JavaScript

AI & intelligent automation

Requirements translation

Risk assessment

Collaboration & communication

Multi-tasking

Technical ownership

Education

Bachelor’s degree or equivalent in CS/Engineering/IT

3-5 years of ServiceNow development experience

ServiceNow scripting experience

Job description

Empyrean seeks a ServiceNow Developer, AI & Intelligent Automation to design, develop, test, and maintain ServiceNow solutions. You will integrate with enterprise systems, automate workflows, and apply AI-enabled capabilities beyond standard configuration.

The role requires hands-on AI experience outside ServiceNow and strong collaboration with IT and business stakeholders. You will contribute to pilots, upgrades, and ongoing optimization.