ServiceNow AI Engineer

KPG99 INC; Phoenix (AZ); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leaves

401K plan

Training reimbursement

Time off and holidays

Legal/financial assistance

Job summary

KPG99 INC is seeking a ServiceNow AI Engineer in Phoenix to design and build AI-powered experiences focused on IRM, GRC, BCM, Privacy and Enterprise Risk. You will work on Now Assist, Agentic Workflows and platform automation to deliver secure, compliant employee experiences.

Ideal candidates bring 5+ years in ServiceNow development, strong IRM/GRC knowledge, and hands-on experience with Studio, Flow Designer, and IntegrationHub. Certifications are preferred.

Qualifications

• 5+ years of ServiceNow development experience with 1–2 years in IRM/GRC.
• Design, implement and optimize AI-powered experiences on the ServiceNow platform.
• Hands-on with Now Assist, AI Agents and Agentic Workflows for governance.
• Configure AI Agents, workflows, and automation to support IRM processes.

Responsibilities

• Build and configure IRM applications like Policy, Compliance, Risk, Audit, and Vendor Risk.
• Develop workflows, business rules, client scripts, UI policies, and Flow Designer flows.
• Implement integrations with ITSM, Security Ops and third‑party GRC tools.
• Create reports, dashboards and analytics for compliance and risk monitoring.
• Collaborate with architects and analysts to translate requirements into solutions.
• Perform unit testing and support system/integration/UAT testing.

Skills

ServiceNow development

IRM/GRC knowledge

Now AI / AI Agents

Flow Designer

IntegrationHub

Now Assist / Agentic Workflows

Education

CSA

Risk & Compliance Specialist

Tools

ServiceNow Studio

Flow Designer

IntegrationHub

Scoped Applications

Job description

Full Time Direct Hire Role

Job Description

Role - ServiceNow AI Engineer

Experience Required -5+ Years

Must Have Technical/Functional Skills

• 1. 5+ years of ServiceNow development experience, with at least 1–2 years in IRM/GRC modules.
• 2. ServiceNow developer to design, implement, and optimize AI-powered experiences across the ServiceNow platform with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.
• 3. This role combines ServiceNow platform engineering, AI solution design, workflow automation, and governance to deliver secure, compliant, and intelligent employee experiences using Now Assist, AI Agents, Agentic Workflows, Generative AI, and platform-native automation.
• 4. Configure and customize AI Agents and Agentic Workflows to automate governance and compliance activities.
• 5. Build conversational experiences using Now Assist Panel and Virtual Agent.
• 6. Develop workflows, business rules, client scripts, UI policies, and Flow Designer flows to support IRM processes.
• 7. Work closely with architects and business analysts to translate requirements into technical solutions.
• 8. Follow coding standards, platform best practices, and ensure maintainability of configurations.
• 9. Hands-on experience with ServiceNow Studio, Flow Designer, IntegrationHub, and Scoped Applications.
• 11. Strong understanding of IRM/GRC processes (policy lifecycle, control testing, risk assessments, audit workflows, vendor risk assessments).
• 12. ServiceNow certifications preferred:
• a. Certified System Administrator (CSA)
• b. Certified Implementation Specialist – Risk and Compliance
• 1. Build and configure ServiceNow IRM applications such as Policy and Compliance, Risk Management, Audit, and Vendor Risk.
• 2. Develop workflows, business rules, client scripts, UI policies, and Flow Designer flows to support IRM processes.
• 3. Implement integrations with external systems (e.g., ITSM, Security Operations, third-party GRC tools).
• 4. Create reports, dashboards, and performance analytics indicators for compliance and risk monitoring.
• 5. Work closely with architects and business analysts to translate requirements into technical solutions.
• 6. Perform unit testing and support system/integration/UAT testing activities.

Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medica l & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.