ServiceNow Now Assist Engineer

KPG99 INC; Charlotte (NC); Hybrid; USD 96,000 - 165,000; Full time

Job summary

KPG99 INC. is seeking an experienced ServiceNow Now Assist Engineer to design, implement, and optimize AI-powered experiences across the ServiceNow platform with emphasis on IRM, GRC, BCM, Privacy, and Enterprise Risk.

This hybrid role spans Charlotte, NC; Phoenix, AZ; and Salt Lake City, UT. The ideal candidate brings hands-on ServiceNow GRC/IRM expertise, proven Now Assist implementation, and a strong grasp of AI governance, security, and compliance in enterprise environments.

Qualifications

• Experience with ServiceNow GRC/IRM modules.
• Proven experience implementing ServiceNow Now Assist.
• Understanding of AI governance, security, compliance, and explainability.

Responsibilities

• Design AI-powered experiences on the ServiceNow platform, focusing on IRM, GRC, BCM, Privacy, and Enterprise Risk.
• Implement and optimize workflows and integration points using Now Assist and AI agents.
• Configure platform-native solutions and ensure governance and compliance alignment.

Skills

ServiceNow GRC/IRM

Now Assist

AI Agents

Generative AI

Virtual Agent

Now Assist Panel

Workflow automation

Platform development

Tools

ServiceNow

Job description

Location: Charlotte, NC / Phoenix, AZ / Salt Lake City, UT (Hybrid)

Duration: Contract

Interview Process: Live Technical Hands-On Interview

Job Summary

We are seeking an experienced ServiceNow Now Assist Engineer to design, implement, and optimize AI-powered experiences across the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.

Required Qualifications

• Strong hands-on experience with ServiceNow GRC/IRM modules.
• Proven experience implementing ServiceNow Now Assist.
• Experience with:
• AI Agents
• Agentic Workflows
• Generative AI
• Virtual Agent
• Now Assist Panel
• Experience across one or more of the following:
• Governance, Risk & Compliance (GRC)
• Integrated Risk Management (IRM)
• Business Continuity Management (BCM)
• Privacy Management
• Audit Management
• Security Operations
• Strong ServiceNow platform development and configuration experience.
• Experience building workflow automation and platform-native solutions.
• Understanding of AI governance, security, compliance, and explainability.