ServiceNow Administrator - NO C2C

The Doyle Group; Boulder (CO); On-site; USD 90,000 - 135,000; Full time

Job summary

The Doyle Group, a Denver-based IT consulting and placement firm, is seeking a ServiceNow Administrator / Systems Engineer to support and expand the enterprise ServiceNow platform. You will administer ServiceNow, enhance ITSM workflows, and grow the service catalog across departments.

The role blends application platform work with foundational systems administration, including integrations, automation initiatives, and AI-enabled capabilities. Collaborate across IT teams in a dynamic environment.

Qualifications

• Experience administering or supporting the ServiceNow platform.
• Familiarity with ITSM processes and Service Catalog management.
• Hands-on scripting with PowerShell or similar tools.
• Experience with Microsoft technologies (M365, Azure, AD).
• Understanding of enterprise infrastructure concepts and server administration.

Responsibilities

• Administer and support the organization’s ServiceNow platform.
• Maintain ITSM capabilities including ticketing and request handling.
• Build and expand the Service Catalog for multiple internal departments.
• Configure workflows, automation, and request fulfillment processes.
• Assist with integrations between ServiceNow and enterprise platforms.
• Support infrastructure components related to ServiceNow integrations and scripting.
• Collaborate with IT teams to improve service delivery and user experience.

Skills

ServiceNow administration

ITSM & Service Catalog

PowerShell scripting

Microsoft technologies (M365, Azure,AD

Tools

ServiceNow ITSM

ServiceNow Service Catalog

Azure

Active Directory

Job description

The Doyle Group is a Denver-based IT consulting and placement firm focused on helping organizations build high-performing technology teams. We partner with companies across a variety of industries to deliver exceptional talent across areas such as Program & Project Management, Change Management, Business Analysis, Enterprise Applications, and Data & Analytics.

Our approach is relationship-driven and focused on delivering the right solution for our clients. Whether through contract, contract-to-hire, or direct hire services, we pride ourselves on connecting organizations with talented professionals who can drive meaningful business outcomes

.
The Opportun

ityThe Doyle Group is partnering with a municipal technology organization seeking a ServiceNow Administrator / Systems Engineer to support and expand their enterprise ServiceNow platform. This individual will play a key role in administering the ServiceNow environment, enhancing service management workflows, and expanding the organization’s service catalog across departmen

ts.
This role is ideal for a technologist who enjoys working across both application platforms and infrastructure. While ServiceNow administration will be the primary focus, the position also requires foundational systems administration experience to support integrations, automation initiatives, and broader platform capabilit

ies.The environment is collaborative and evolving, offering opportunities to contribute to automation initiatives, platform enhancements, and future integrations including AI-driven service workfl

ows.
Responsibil

itiesServiceNow Administration & Platform Manag

• ementAdminister and support the organization’s enterprise ServiceNow pla
• tformMaintain and enhance ServiceNow ITSM capabilities including ticketing and request manag
• ementBuild and expand the Service Catalog to support multiple internal depart
• mentsConfigure workflows, automation, and request fulfillment proc
• essesMaintain ServiceNow platform configurations while prioritizing out-of-the-box functionality and best prac
• ticesSupport enhancements to the ServiceNow portal and user exper
• ienceAssist with ongoing development and implementation of ServiceNow modules including Hardware Asset Management

(HAM)ServiceNow Integrations & Autom

• ationSupport integrations between ServiceNow and enterprise plat
• formsConfigure connectors and integration spokes as n
• eededAssist with automation initiatives and AI-enabled service capabil
• itiesSupport platform integrations with Microsoft technologies including Teams and Co
• pportSupport infrastructure components related to ServiceNow integrations such as mid se
• rversAssist with scripting and automation initiatives using PowerShell or similar technol
• ogiesWork within Microsoft cloud environments including Azure and Microsof
• t 365Maintain familiarity with Active Directory and enterprise monitoring
• toolsRespond to infrastructure alerts and collaborate with system administration teams as n

eededCross-Functional Collabor

• ationWork closely with internal stakeholders to understand service workflows and operational
• needsCollaborate with IT teams to improve service delivery proc
• essesHelp identify opportunities to improve automation, service delivery, and user exper
• ienceParticipate in service design discussions and platform expansion initia

tives
Required Qualifi

• cationsExperience administering or supporting the ServiceNow p
• latformExperience with ServiceNow ITSM and Service Catalog man
• agementFamiliarity with ServiceNow platform configuration and administration best pr
• activesExperience with PowerShell scripting or other automatio
• n toolsExperience working with Microsoft technologies (M365, Azure, Active Dir
• ectory)Understanding of enterprise infrastructure environments and server administration c
• onceptsStrong troubleshooting and problem-solving ab
• ilitiesAbility to work collaboratively across IT teams and internal stake

holders
Preferred Qualif

• icationsExperience with ServiceNow Hardware Asset Manageme
• nt (HAM)Experience with ServiceNow integrations and co
• nnectorsExperience supporting ServiceNow portal or employee service center config
• urationsExperience integrating enterprise tools such as collaboration platforms, monitoring systems, or cloud
• servicesExposure to automation or AI-driven service w