ServiceNow Administrator

System One; Lenexa (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) participation

Life insurance options

Job summary

System One is seeking a ServiceNow Administrator in Lenexa, Kansas. The role involves configuring and maintaining ServiceNow modules while collaborating with teams to meet business workflows and requirements. Applicants should have 4+ years of administration experience in ServiceNow along with necessary certifications.

Additional responsibilities include data migration support and ensuring environment readiness. Preferred candidates will have skills in Agile delivery and substantial integration experience with external systems.

Qualifications

• 4+ years of hands-on ServiceNow administration experience.
• Direct experience supporting new implementations or major module rollouts.
• Experience supporting or coordinating integrations with external systems.

Responsibilities

• Configure and maintain core ServiceNow modules.
• Collaborate with teams to translate business requirements into workflows.
• Assist with data migration and environment readiness.

Skills

ServiceNow administration

Configuration skills

Strong communication skills

Integration coordination

Education

ServiceNow CSA or CIS certifications

Job description

Job Title: ServiceNow Administrator
Location: Lenexa, Kansas

Responsibilities

• Configure and maintain core ServiceNow modules including Strategic Portfolio Management, Field Service Management, and project/workflow automation across the business.
• Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.
• Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.
• Assist with data migration, field configuration, and environment readiness across development, test, and production instances.
• Collaborate with internal teams and vendors on integrations between ServiceNow and systems such as Salesforce, Dayforce, NetSuite, and MuleSoft.
• Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.
• Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.
• Support role-based access, licensing, and environment governance as usage expands.
• Partner on training readiness, adoption support, and documentation, and support leadership as the platform scales.

Requirements

• 4+ years of hands‑on ServiceNow administration experience
• ServiceNow CSA or CIS certifications
• Direct experience supporting new implementations or major module rollouts
• Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
• Experience supporting or coordinating integrations with external systems
• Comfortable working in fast-moving environments with evolving requirements
• Strong communication skills with technical and non-technical stakeholders

Preferred Qualifications

• Experience with SPM, FSM, or complex project-based ServiceNow use cases
• Experience supporting UAT, pilots, and phased enterprise rollouts
• Familiarity with Agile delivery, release management, and MVP-based implementation

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.