ServiceNow Administrator

Insight Global; Herndon (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a ServiceNow Administrator to join our team as a front-line contact for ticket requests from customer users. You will manage users, roles, and groups while maintaining security controls and providing production support during business hours.

The role requires CSA, 3+ years of hands-on ServiceNow experience, strong user provisioning skills, and experience integrating with identity platforms (AD/Entra ID/Okta).

Qualifications

• CSA certification required.
• 3+ years hands-on ServiceNow experience.
• 3+ years admin experience: users, roles, groups, security controls.
• Experience with identity platforms (AD/Entra ID/Okta) and SSO/SAML/LDAP.
• ITIL Foundation knowledge.
• Experience supporting government/regulatory environments.

Responsibilities

• Administer users, roles, and groups and maintain platform security controls.
• Handle user provisioning and access changes per IAM processes.
• Monitor and manage ticket queues across multiple ServiceNow instances.
• Provide production support during business hours and troubleshoot platform issues.
• Support platform upgrade from Zurich to Brazil, including testing/validation.
• Support releases in the evenings as needed (approx. 2x per month).
• Communicate status, issues, and upcoming changes with customers and teammates.

Skills

ServiceNow

CSA

User provisioning

Ticket support

ITIL knowledge

Identity integration

Regulated environment

Tools

Active Directory

Entra ID

Okta

Job description

Job Description

This position is for our large Saas client. They are looking for a ServiceNow Admin to join the team. They will serve as a front-line point of contact for ServiceNow ticket requests, working directly with customer users.

• Administer users, roles, and groups and maintain platform security controls
• Handle user provisioning and access changes in line with IAM processes
• Monitor and manage ticket queues and ticket volumes across multiple ServiceNow instances
• Provide production support during working hours and troubleshoot platform issues as they arise
• Support the platform upgrade from the current release (Zurich) to Brazil, including testing and validation
• Support releases in the evenings as needed (approx. 2x per month)
• Communicate proactively with customers and teammates on status, issues, and upcoming changes

Skills and Requirements

• ServiceNow Certified System Administrator (CSA)
• 3+ years of hands-on experience with the ServiceNow platform
• 3+ years of hands-on experience with user, role, and group administration and security controls
• Strong experience in user provisioning
• Comfortable on the front lines of ticket requests, interacting directly with customer users
• Ability to manage ticket volumes across multiple ServiceNow instances
• Onsite 1x per week in Herndon, VA
• ServiceNow Certified Implementation Specialist (e.g., ITSM) or other ServiceNow certifications
• Experience integrating ServiceNow with identity platforms (e.g., Active Directory/Entra ID, Okta, SailPoint) and SSO/SAML/LDAP-Experience with ACLs, update sets, instance clones, and platform upgrade testing
• ITIL Foundation knowledge
• Experience supporting government or other regulated environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].