ServiceNow Admin: ITSM, CMDB & Apps (Entry Level)

HDR; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

HDR is seeking a ServiceNow Administrator to manage production application systems, including ITSM and CMDB modules, under guidance from senior staff. The role involves implementing changes, resolving incidents, updating documentation, and coordinating with managers and stakeholders.

The ideal candidate will have strong communication, a self‑starter attitude, and experience with ServiceNow scripting and integrations. Occasional travel and after‑hours work may be required.

Qualifications

• Bachelor's degree in Computer Science/MIS-related area or equivalent work experience.
• Good communication skills.
• Ability to interact with customers in a professional manner when providing support for customer problem resolution.
• Self-starter with the ability to perform assigned administration tasks with minimal supervision.

Responsibilities

• Perform administration of production application systems under the direction of more senior staff, including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
• Conduct technology implementation tasks under the direction of higher‑level technical and managerial staff.
• Provide problem resolution of production application systems.
• Complete service requests related to assigned systems and ServiceNow workflows.
• Perform day‑to‑day maintenance and troubleshooting tasks for production application systems, including resolving ServiceNow incidents and requests.
• Research, review and analyze system modifications, patches, upgrades for applicability to assigned systems and ServiceNow platform updates.
• Produce and maintain system documentation.
• Assist with creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes).
• Coordinate with Application Managers and product stakeholders.
• Occasionally work after‑hours and weekends to complete special assignments, changes, or incident responses.
• Occasionally travel for operational requirements.
• Perform other duties as needed.

Skills

Communication

Self-starter

Customer interaction

Education

Bachelor's degree in Computer Science/MIS-related area or equivalent

Tools

ServiceNow CSA/CAD

JavaScript

Glide API

CMDB management

REST

SOAP

Job description

HDR is seeking a ServiceNow Administrator to manage production application systems, including ITSM and CMDB modules, under guidance from senior staff. The role involves implementing changes, resolving incidents, updating documentation, and coordinating with managers and stakeholders.

The ideal candidate will have strong communication, a self‑starter attitude, and experience with ServiceNow scripting and integrations. Occasional travel and after‑hours work may be required.