ServiceNow Platform Admin I: Elevate ITSM & CMDB

HDR, Inc.; Omaha (NE); On-site; USD 59,756 - 85,365; Full time

Job summary

HDR, Inc. is seeking a ServiceNow Administrator/Developer who will manage production ServiceNow environments, perform deployments, and collaborate with stakeholder teams.

The role requires a bachelor’s degree in CS/MIS or equivalent, strong communication, and the ability to work in an employee-owned culture. The candidate will support IT operations, implement updates, and ensure CMDB accuracy while aligning with security controls like NIST 800-171.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Good communication skills and customer interaction.
• Self-starter with minimal supervision.
• Active participation in our employee-owned culture.
• Willingness to work after-hours and occasional travel.

Responsibilities

• Administer production ServiceNow systems under guidance of senior staff.
• Execute technology implementation tasks with higher-level teams.
• Resolve incidents and handle service requests for ServiceNow.
• Create, test, and deploy updates, patches, and migrations.
• Maintain system documentation and coordinate with stakeholders.
• Assist with new product deployment and update sets.

Skills

Agile methods

NIST 800-171

Construction ops

Web tech familiarity

CSA/CAD certs

ServiceNow flows

ServiceNow scripting

REST/SOAP integrations

Update sets & upgrades

Education

Bachelor's degree in CS/MIS or equivalent

Tools

ServiceNow platform

REST/SOAP APIs

JavaScript (Glide API)

CMDB management

Update sets/migrations

HTML/CSS/XML

Job description

HDR, Inc. is seeking a ServiceNow Administrator/Developer who will manage production ServiceNow environments, perform deployments, and collaborate with stakeholder teams.

The role requires a bachelor’s degree in CS/MIS or equivalent, strong communication, and the ability to work in an employee-owned culture. The candidate will support IT operations, implement updates, and ensure CMDB accuracy while aligning with security controls like NIST 800-171.