ServiceNow Application Administrator 1

HDR, Inc.; Omaha (NE); On-site; USD 59,756 - 85,365; Full time

Job summary

HDR, Inc. is seeking a ServiceNow Administrator/Developer who will manage production ServiceNow environments, perform deployments, and collaborate with stakeholder teams.

The role requires a bachelor’s degree in CS/MIS or equivalent, strong communication, and the ability to work in an employee-owned culture. The candidate will support IT operations, implement updates, and ensure CMDB accuracy while aligning with security controls like NIST 800-171.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Good communication skills and customer interaction.
• Self-starter with minimal supervision.
• Active participation in our employee-owned culture.
• Willingness to work after-hours and occasional travel.

Responsibilities

• Administer production ServiceNow systems under guidance of senior staff.
• Execute technology implementation tasks with higher-level teams.
• Resolve incidents and handle service requests for ServiceNow.
• Create, test, and deploy updates, patches, and migrations.
• Maintain system documentation and coordinate with stakeholders.
• Assist with new product deployment and update sets.

Skills

Agile methods

NIST 800-171

Construction ops

Web tech familiarity

CSA/CAD certs

ServiceNow flows

ServiceNow scripting

REST/SOAP integrations

Update sets & upgrades

Education

Bachelor's degree in CS/MIS or equivalent

Tools

ServiceNow platform

REST/SOAP APIs

JavaScript (Glide API)

CMDB management

Update sets/migrations

HTML/CSS/XML

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: https://www.hdrinc.com/our-story

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

Responsibilities

• Perform administration of production application systems under the direction of more senior staff including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
• Conduct technology implementation tasks under the direction of higher-level technical and managerial staff.
• Provide problem resolution of production application systems.
• Complete service requests related to assigned systems and ServiceNow workflows.
• Perform day-to-day maintenance and troubleshooting tasks for production application systems including resolving ServiceNow incidents and requests.
• Research, review and analyze system modifications/patches/upgrades for applicability to assigned systems and ServiceNow platform updates.
• Produce and maintain system documentation.
• Assist with creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes).
• Coordinate with Application Managers and product stakeholders.
• Occasionally work after-hours and weekends to complete special assignments, changes, or incident responses.
• Occasionally travel for operational requirements.
• Perform other duties as needed.

Preferred Qualifications

• Understanding of agile methodologies.
• Understanding NIST 800-171 cybersecurity controls.
• Familiarity with Architecture/Engineering/Construction operations.
• Experience working with some of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
• Active Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD) certifications.
• Experience developing ServiceNow flows, business rules, and client scripts.
• Knowledge of ServiceNow scripting (JavaScript, Glide API) and CMDB management.
• Familiarity with ServiceNow integrations using REST/SOAP APIs.
• Experience with update sets, migration processes, and platform upgrades.

Required Qualifications

• Bachelor's degree in Computer Science/MIS-related area or equivalent work experience
• Good communication skills
• Ability to interact with customers in a professional manner when providing support for customer problem resolution
• Self-starter with the ability to perform assigned administration tasks with minimal supervision
• Attitude and commitment to being an active participant of our employee-owned culture

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) Minneapolis, MN: $59,756.00 - $85,365.00

Primary Location: United States‑Nebraska‑Omaha

Other Locations: United States‑Arizona‑Phoenix, United States‑North Carolina‑Charlotte, United States‑Minnesota‑Minneapolis, United States‑Texas‑Fort Worth, United States‑Utah‑Salt Lake City, United States‑Florida‑Tampa, United States‑Missouri‑Kansas City, United States‑Texas‑Dallas

Industry: IT

Schedule: Full-time

Employee Status: Regular

Business Class: Marketing and Admin

Job Posting: Jul 8, 2026