ServiceNow Application Admin I - ITSM & CMDB Expert

HDR; Omaha (NE); On-site; USD 59,756 - 85,365; Full time

Benefits offered by this job

Employee ownership

Competitive benefits

Job summary

HDR in Omaha, NE invites a ServiceNow Administrator to manage production application systems, including ITSM, CMDB, and related modules, under guidance from senior staff.

You will perform maintenance, resolve incidents, develop flows and client scripts, and help deploy updates and patches while producing thorough system documentation.

This role requires a Bachelor’s degree in CS/MIS or equivalent, strong communication, and a collaborative mindset aligned with HDR’s employee-owned culture.

Qualifications

• Bachelor's degree in Computer Science/MIS or equivalent.
• Good communication skills.
• Ability to interact with customers in a professional manner when providing support for customer problem resolution.
• Self‑starter with the ability to perform assigned administration tasks with minimal supervision.
• Attitude and commitment to being an active participant of our employee‑owned culture.

Responsibilities

• Perform administration of production application systems under the direction of more senior staff, including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
• Conduct technology implementation tasks under the direction of higher‑level technical and managerial staff.
• Provide problem resolution of production application systems.
• Complete service requests related to assigned systems and ServiceNow workflows.
• Perform day‑to‑day maintenance and troubleshooting tasks for production application systems, including resolving ServiceNow incidents and requests.
• Research, review and analyze system modifications, patches, upgrades for applicability to assigned systems and ServiceNow platform updates.
• Produce and maintain system documentation.
• Assist with creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes).
• Coordinate with Application Managers and product stakeholders.
• Occasionally work after‑hours and weekends to complete special assignments, changes, or incident responses.
• Occasionally travel for operational requirements.
• Perform other duties as needed.

Skills

ServiceNow

Scripting (JavaScript)

Incident resolution

Communication

Education

Bachelor's degree in Computer Science/MIS or equivalent

Tools

ServiceNow platform

REST/SOAP APIs

Job description

HDR in Omaha, NE invites a ServiceNow Administrator to manage production application systems, including ITSM, CMDB, and related modules, under guidance from senior staff.

You will perform maintenance, resolve incidents, develop flows and client scripts, and help deploy updates and patches while producing thorough system documentation.

This role requires a Bachelor’s degree in CS/MIS or equivalent, strong communication, and a collaborative mindset aligned with HDR’s employee-owned culture.