ServiceNow Admin — AI-Powered ITSM in Healthcare

Homecare Homebase; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.

This role focuses on security, reliability, and efficiency while enabling AI-powered capabilities like Now Assist. You will collaborate with Platform Architects, Platform Support, and business stakeholders to drive operational excellence and continuous improvement.

Qualifications

• 4-8+ years of ServiceNow administration experience in enterprise environments.
• Strong hands-on experience with ServiceNow system administration and configuration.
• Solid understanding of ITSM and ITIL best practices.
• Experience supporting production, regulated, or mission critical systems.

Responsibilities

• Administer and maintain ServiceNow environments (DEV, TEST, PROD).
• Ensure platform availability, performance, scalability, and security.
• Perform upgrades, patching, cloning, and release support.
• Monitor platform health, logs, and diagnostics.
• Support MID Servers and operational integrations.

Skills

ServiceNow admin

ITIL knowledge

Scripting basics

Tools

CMDB

Now Platform

Job description

Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.

This role focuses on security, reliability, and efficiency while enabling AI-powered capabilities like Now Assist. You will collaborate with Platform Architects, Platform Support, and business stakeholders to drive operational excellence and continuous improvement.