Healthcare ServiceNow Admin - AI-Driven Platform Steward

Homecare Homebase, LLC.; Dallas, Fort Worth (TX, TX); On-site; USD 110,000 - 145,000; Full time

Job summary

Homecare Homebase, LLC. is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of our ServiceNow platform in a healthcare environment.

You will work with Platform Architects and business stakeholders to support operational excellence and continuous improvement, including AI-powered capabilities like Now Assist, in a governed, compliant manner.

Qualifications

• 4-8+ years of ServiceNow administration in enterprise environments.
• Hands-on ServiceNow administration and configuration experience.
• Solid ITSM and ITIL knowledge.
• Experience with production-grade, regulated or mission-critical systems.
• Familiarity with CMDB, CSDM, and data governance concepts.
• Basic scripting for admin support (Business Rules, Client Scripts).
• Experience with Now Assist or AI-enabled ServiceNow features is a plus.
• Clear written and verbal communication skills.

Responsibilities

• Administer and maintain ServiceNow environments (Dev/Sandbox/TEST/PROD).
• Ensure availability, performance, scalability, and security of the platform.
• Perform upgrades, patching, cloning, and release support.
• Monitor platform health, logs, and diagnostics.
• Support MID Servers and integrations.
• Execute changes per governance and change standards.
• Administer Now Assist features across modules.
• Configure AI entitlements, RBAC, and usage controls.
• Validate AI outputs for accuracy, quality, and compliance.
• Support AI-assisted case summarization and knowledge creation.
• Support AI Control Tower visibility into usage.
• Enforce responsible AI governance including privacy controls.
• Configure forms, workflows, Flow Designer, UI policies, notifications.
• Maintain Service Catalog and request workflows.
• Administer user roles, groups, ACLs, and security policies.
• Support automation and intelligent routing while maintaining stability.
• Administer core ITSM: Incident, Problem, Change, Request, Knowledge.
• Support CMDB, Asset Mgmt, ITOM, SSPM, and CSM.
• Maintain CMDB accuracy, CI relationships, and CSDM alignment.
• Escalation point for platform and AI-related issues.
• Collaborate with Platform Architects and stakeholders on requirements.
• Support audits, compliance, and platform documentation.
• Contribute to continuous improvement and platform optimization.
• Translate requirements into platform solutions with cross-functional teams.
• Support release testing, deployment, and post-release validation.
• Participate in incident, problem, and root-cause analyses.

Skills

ServiceNow administration

ITIL best practices

AI governance familiarity

Change governance

Strong communication

Scripting basics

Now Assist experience

Tools

Now Assist features

CMDB

CSDM

Flow Designer

Job description

Homecare Homebase, LLC. is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of our ServiceNow platform in a healthcare environment.

You will work with Platform Architects and business stakeholders to support operational excellence and continuous improvement, including AI-powered capabilities like Now Assist, in a governed, compliant manner.