ServiceDesk Engineer

Tabby; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Tabby’s ServiceDesk team acts as the L1 interface between frontline support and engineering. You will handle incoming tickets, classify and route them, and drive the end-to-end lifecycle from intake to closure using in-house tools and Jira.

You'll contribute to faster, clearer ticket resolution and help shape analytics-driven support through CRM automations and AI-assisted handling, ensuring a smooth path for every customer interaction.

Responsibilities

• Provide first-line support to customers and triage issues.
• Escalate complex issues to engineering and track resolution.
• Contribute to improving the ServiceDesk process and metrics.

Skills

Customer support

Ticketing

CRM

Jira

Tools

Jira

CRM

Job description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70, 000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.

ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalated complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.