ServiceDesk Engineer — AI‑Driven Support & Ticket Automation

Tabby; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Tabby’s ServiceDesk team acts as the L1 interface between frontline support and engineering. You will handle incoming tickets, classify and route them, and drive the end-to-end lifecycle from intake to closure using in-house tools and Jira.

You'll contribute to faster, clearer ticket resolution and help shape analytics-driven support through CRM automations and AI-assisted handling, ensuring a smooth path for every customer interaction.

Responsibilities

• Provide first-line support to customers and triage issues.
• Escalate complex issues to engineering and track resolution.
• Contribute to improving the ServiceDesk process and metrics.

Skills

Customer support

Ticketing

CRM

Jira

Tools

Jira

CRM

Job description

Tabby’s ServiceDesk team acts as the L1 interface between frontline support and engineering. You will handle incoming tickets, classify and route them, and drive the end-to-end lifecycle from intake to closure using in-house tools and Jira.

You'll contribute to faster, clearer ticket resolution and help shape analytics-driven support through CRM automations and AI-assisted handling, ensuring a smooth path for every customer interaction.