Senior Product Designer, Customer Lifecycle

Tabby; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Tabby is seeking a Senior Product Designer to own the B2C customer journey inside the Tabby app. Different product teams — Tabby Card, Tabby Cash, BNPL — work separately, so you’ll unify the experience to feel like one ecosystem.

You’ll lead activation onboarding, communicate the value of each product, drive activation of financial products, and shape how we encourage first transactions and ongoing engagement; you’ll also contribute to the subscription experience and Tabby+ model.

Qualifications

• Senior product designer with focus on B2C customer journey.

Responsibilities

• Own activation onboarding and onboarding flows for the Tabby app.
• Communicate the value of each product to users and coordinate with teams to activate financial products.
• Design how we keep explaining value to drive first transactions and ongoing engagement.
• Contribute to the subscription experience and the Tabby+ model.

Skills

Product design

UX design

User research

Cross-functional collaboration

Job description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.

About the role

We're looking for a Senior Product Designer to own the B2C customer journey inside the Tabby app.

Different product teams build different products — Tabby Card, Tabby Cash, BNPL — and they often do it apart from each other. The experience is not always consistent or whole. Your mission is to look at the product the way one customer does, and make it feel like one ecosystem.

The B2C Life Cycle team owns that journey. In practice, that means activation: onboarding, communicating the value of each product, activating financial products, and getting the customer to a first transaction. After that, you design how we keep explaining the value so people come back and keep transacting. You will also work on the subscription and help develop the Tabby+ model.

Why join

• A rare brief: own how a customer experiences the whole app, not one feature inside one team
• Concrete problems with visible impact — first transaction, return, and a subscription people choose to keep
• A strong cross-functional team — product, research, content, and engineering — all invested in quality