Service WriterFront Desk Associate

Cook's Tire and Auto Repair; Harrington (DE); On-site; USD 28,000 - 42,000; Full time

Job summary

Cook's Tire and Auto Repair invites applications for a Front Desk Associate to deliver outstanding customer service, drive tire and automotive service sales, and build loyalty with customers. The role emphasizes presenting service options, warranties, and pricing while guiding customers through repair orders in a fast-paced retail environment.

The position supports a busy store, ensuring accurate repairs, correct documentation, and a clean, merchandised showroom.

Qualifications

• High School graduate or comparable vocational training.
• Knowledge of computerized sales and marketing software.
• Knowledge of auto/truck tire, lubrication and maintenance issues.
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions.
• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance.
• Retail customer service and customer relations experience.

Responsibilities

• Promptly meets and greets customers.
• Answers phone and schedules appointments with customers.
• Determines the nature of customer problems and visually inspect the vehicle.
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold.
• Explains warranties, options, pricing, etc. to the customer.
• Obtains customer approval for service before delivering order to service personnel.
• Reviews completed repairs or services performed with customers and collects payment.

Skills

Sales software

Auto maintenance knowledge

Retail customer service

Customer relations

Phone handling

Education

High School diploma or equivalent

Tools

Mitchell Repair

Activant

All-Data

Vehicle service manuals

Job description

Job Summary

The Front Desk Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, road hazard, recommended services, benefits and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well merchandised store.

Fast-paced, high volume retail environment with growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Answers phone and schedules appointments with customers
• Determines the nature of customer problems and visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Explains warranties, options, pricing, etc. to the customer
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• Retail customer service and customer relations experience

Preferred Experience

• 3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
• Tire Manufacturer Sales Skills certification a plus