Service Writer & Shop Operations Coordinator

Ecoparts; Bloomington, Northern (CA, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Ecology Auto Parts, Inc. in Bloomington, CA is seeking a Service Writer to act as the operational hub between customers, technicians, and management. You will document service requests, prepare work orders, coordinate workflow, and maintain clear communication throughout repairs.

The role emphasizes accuracy, data entry across internal systems, and exceptional customer service in a fast-paced shop setting. Expect Monday–Friday hours with a hands-on team environment.

Qualifications

• High school diploma or equivalent required; technical/administrative education is a plus.
• Experience in a service writer, service advisor, administrative, or shop support role preferred.
• Strong computer skills with data entry, email, spreadsheets, and basic reporting tools.
• Ability to quickly learn and navigate shop management or service tracking software.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Attention to detail and accuracy in documentation and data entry.
• Ability to work independently while also collaborating effectively with technicians and management.
• Professional demeanor with a customer-service-oriented mindset.
• Comfort working in an industrial or shop environment.

Responsibilities

• Serve as the primary point of contact for customers regarding service inquiries, work orders, and job status updates.
• Accurately create, update, and manage service work orders using internal computer systems.
• Enter service details, labor notes, parts usage, and completion updates with precision and consistency.
• Coordinate workflow between technicians, yard staff, and management to ensure efficient job execution.
• Communicate service timelines, delays, and completion status clearly and professionally to customers and internal stakeholders.
• Maintain organized digital and physical records related to service jobs, invoices, and documentation.
• Assist with scheduling service work and prioritizing jobs based on operational needs.
• Support inventory tracking and parts coordination as it relates to service work orders.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Utilize computer systems, spreadsheets, and shop software to support daily operations and reporting.
• Assist shop leadership with administrative tasks, reporting, and special projects as assigned.
• Contribute to continuous improvement of service documentation, communication processes, and operational efficiency.

Skills

Strong computer skills

Verbal and written communication

Organizational skills

Attention to detail

Customer service oriented

Independent work ability

Team collaboration

Industrial environment familiarity

Education

High school diploma

Technical/administrative education is a plus

Tools

Shop management software

Spreadsheets

Internal computer systems

Job description

Ecology Auto Parts, Inc. in Bloomington, CA is seeking a Service Writer to act as the operational hub between customers, technicians, and management. You will document service requests, prepare work orders, coordinate workflow, and maintain clear communication throughout repairs.

The role emphasizes accuracy, data entry across internal systems, and exceptional customer service in a fast-paced shop setting. Expect Monday–Friday hours with a hands-on team environment.