Service Writer/Service Advisor – Automotive

Midas; Plymouth (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Join Midas as a Service Writer/Service Advisor in Plymouth, Michigan, where customer satisfaction is the highest priority. We are looking for a skilled communicator who can thrive in a busy environment and effectively manage customer relations. This role combines automotive service knowledge with excellent customer service skills to enhance the experience of our clients at one of the most respected auto repair companies in the nation.

Qualifications

• One year of automotive repair sales or management experience or repair experience with customer service.
• Ability to work 40 hours a week, including Saturdays.
• Clean driving record and valid driver's license.

Responsibilities

• Communicate between customers and service technicians.
• Ensure high-quality customer service and satisfaction.
• Manage multiple projects simultaneously in a fast-paced environment.

Skills

Customer communication

Service mentality

Project management

Interpersonal skills

Job description

Service Writer/Service Advisor – Automotive

Top priorities for this position are:

1. A positive attitude! Our customers are the most important aspect of our business and providing high-quality customer service is our number one priority.
2. Great customer communication skills with a service mentality. While you don’t need to know everything about cars to succeed, you do know how to ask the right questions and recommend solutions that will build loyal customers and contribute to a successful store.
3. Ability to juggle several projects at a fast pace, keeping customers and team members informed and satisfied throughout the process.

As an Auto Repair Service Advisor / Service Writer, you’ll communicate between customers and our service technician team. Put your customer service skills to work at one of America’s most respected car repair and automobile maintenance companies (Midas, a top international auto repair shop, est. 1956), in one of our locally owned Midas franchise stores.

To be a successful Service Advisor, you’ll need:

• One year of previous automotive repair sales or management experience, or at least one year of automotive repair experience in addition to customer service experience
• Ability to work 40 hours a week (including Saturdays)
• To thrive in a fast-paced environment with multiple priorities
• Effective communication and interpersonal skills with both customers and co-workers
• Clean driving record and ability to maintain a valid driver’s license.