Service Writer/Service Advisor – Automotive

Midas; West Bloomfield Charter Township (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Midas is seeking a Service Writer/Service Advisor who prioritizes customer satisfaction and strong service communication. In this role, you will manage customer interactions, advise on car maintenance, and ensure smooth operations in a fast-paced environment. Previous automotive experience is essential for success.

Qualifications

• One year of prior automotive repair sales or management experience, or equivalent experience in automotive repair.
• Ability to work 40 hours a week, including Saturdays.
• Effective communication skills with customers and co-workers.

Responsibilities

• Communicate between customers and service technician team.
• Provide high-quality customer service and manage multiple projects.
• Ask the right questions to build customer loyalty.

Skills

Customer communication skills

Interpersonal skills

Service mentality

Job description

Service Writer/Service Advisor – Automotive

Top priorities for this position are:

1. A positive attitude! Our customers are the most important aspect of our business and providing high-quality customer service is our number one priority.
2. Great customer communication skills with a service mentality. While you don’t need to know everything about cars to succeed, you do know how to ask the right questions and recommend solutions that will build loyal customers and contribute to a successful store.
3. Ability to juggle several projects at a fast pace, keeping customers and team members informed and satisfied throughout the process.

As an Auto Repair Service Advisor / Service Writer, you’ll communicate between customers and our service technician team. Put your customer service skills to work at one of America’s most respected car repair and automobile maintenance companies (Midas, a top international auto repair shop, est. 1956), in one of our locally owned Midas franchise stores.

To be a successful Service Advisor, you’ll need:

• One year of previous automotive repair sales or management experience, or at least one year of automotive repair experience in addition to customer service experience
• Ability to work 40 hours a week (including Saturdays)
• To thrive in a fast-paced environment with multiple priorities
• Effective communication and interpersonal skills with both customers and co-workers
• Clean driving record and ability to maintain a valid driver’s license.