Service Writer/Service Advisor – Automotive

Midas; Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Midas, l'un des ateliers de réparation automobile les plus respectés aux États-Unis, recherche un Service Writer/Service Advisor. Votre rôle sera de communiquer avec les clients et l'équipe technique, en offrant un service à la clientèle de premier ordre et en construisant des relations durables. Avec des exigences d'expérience en vente dans le secteur, vous prospérerez dans un environnement frappant et rapide.

Qualifications

• Minimum d’un an d'expérience en ventes ou gestion dans le domaine automobile.
• Compétences en communication interpersonnelle.
• Capacité à travailler dans un environnement rapide.

Responsibilities

• Servir d'interface entre les clients et l'équipe technique.
• Assurer la satisfaction des clients tout au long du processus de service.
• Recommander des solutions pour la fidélisation des clients.

Skills

Communication

Service à la clientèle

Gestion multitâche

Job description

Service Writer/Service Advisor – Automotive

Top priorities for this position are:

1. A positive attitude! Our customers are the most important aspect of our business and providing high-quality customer service is our number one priority.
2. Great customer communication skills with a service mentality. While you don’t need to know everything about cars to succeed, you do know how to ask the right questions and recommend solutions that will build loyal customers and contribute to a successful store.
3. Ability to juggle several projects at a fast pace, keeping customers and team members informed and satisfied throughout the process.

As an Auto Repair Service Advisor / Service Writer, you’ll communicate between customers and our service technician team. Put your customer service skills to work at one of America’s most respected car repair and automobile maintenance companies (Midas, a top international auto repair shop, est. 1956), in one of our locally owned Midas franchise stores.

To be a successful Service Advisor, you’ll need:

• One year of previous automotive repair sales or management experience, or at least one year of automotive repair experience in addition to customer service experience
• Ability to work 40 hours a week (including Saturdays)
• To thrive in a fast-paced environment with multiple priorities
• Effective communication and interpersonal skills with both customers and co-workers
• Clean driving record and ability to maintain a valid driver’s license.