Service Writer (Second Shift) — Customer & Workflow Lead

Boutique Homme; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Boutique Homme in Minneapolis, MN is seeking a Service Writer for second shift to enhance operations in the service department. The ideal candidate will document customer concerns accurately, create repair orders, and coordinate communication between customers and technicians.

The role emphasizes organization and clear communication, key to ensuring efficient workflows and satisfactory service experiences. Previous customer service experience and strong organizational skills are preferred. Benefits include health insurance and a 401(k) plan.

Qualifications

• Strong organizational and documentation skills with attention to accuracy and detail.
• Ability to communicate clearly and professionally with customers and service teams.
• Previous experience in a service department or customer service role preferred.

Responsibilities

• Greet customers and assist with vehicle check-in.
• Create and manage repair orders with detail.
• Schedule service appointments and coordinate with technicians.
• Communicate repair status updates to customers.
• Maintain organized records for compliance.

Skills

Organizational skills

Customer communication

Automotive service knowledge

Multitasking

Education

High school diploma or equivalent

Job description

Boutique Homme in Minneapolis, MN is seeking a Service Writer for second shift to enhance operations in the service department. The ideal candidate will document customer concerns accurately, create repair orders, and coordinate communication between customers and technicians.

The role emphasizes organization and clear communication, key to ensuring efficient workflows and satisfactory service experiences. Previous customer service experience and strong organizational skills are preferred. Benefits include health insurance and a 401(k) plan.