Service Writer & Shop Lead (Diesel Techs)

Northcentralintl; Willmar (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Northcentralintl in Willmar, Minnesota, is seeking a Service Writer to manage service operations and ensure customer satisfaction. You will greet customers and assess their service needs, schedule repairs, and manage a team of diesel technicians to maintain efficient workflow.

The ideal candidate should have a high school diploma, a minimum of 2 years of experience in managing technicians, and strong interpersonal skills. This role requires proficiency in standard business software and the ability to learn proprietary systems.

Qualifications

• Minimum 2 years of experience managing a team of technicians.
• Working knowledge of truck shop operations; mechanical experience preferred.
• Proficiency with standard business software and ability to learn proprietary systems.

Responsibilities

• Greet customers and listen to their service needs.
• Prepare repair orders and estimate additional costs if required.
• Manage diesel technicians and schedule customer repairs efficiently.

Skills

Interpersonal communication skills

Leadership

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

Standard business software

Job description

Northcentralintl in Willmar, Minnesota, is seeking a Service Writer to manage service operations and ensure customer satisfaction. You will greet customers and assess their service needs, schedule repairs, and manage a team of diesel technicians to maintain efficient workflow.

The ideal candidate should have a high school diploma, a minimum of 2 years of experience in managing technicians, and strong interpersonal skills. This role requires proficiency in standard business software and the ability to learn proprietary systems.