Service Supervisor - 2nd Shift

Lakeside International, L.L.C.; Madison, Northern (WI, KY); On-site; USD 50,000 - 60,000; Full time

Job summary

Lakeside International, L.L.C. in Madison, WI is seeking a Service Supervisor on the 2nd shift to oversee daily shop operations, schedule repairs, assign jobs to technicians, and monitor progress to ensure timely, high-quality service.

You will be the main contact for customers on repair updates and timelines, maintain accurate service records, and coach staff to improve efficiency and service quality while ensuring professional documentation and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Experience with vehicle or machine repair terminology is helpful.
• Ability to set clear directions and goals to meet objectives.
• Ability to identify priorities and plan to meet deadlines.
• Deliver high-value service to satisfy customer requests and loyalty.
• Communicate information directly and concisely.
• Demonstrate strong attention to quality and continuous improvement.
• Handle business issues professionally and calmly under pressure.

Responsibilities

• Schedule maintenance and repair work, providing customers with accurate completion time estimates.
• Assign work to technicians and monitor progress to ensure timely and efficient completion.
• Maximize the use of available direct labor hours to improve productivity.
• Serve as a primary point of contact for customer inquiries regarding service work.
• Enter labor time on repair orders and daily reconciliation of clock time versus repair order time.
• Assist with facilitation of work being coordinated with outside vendors and dealerships.
• Maintain parts inventory and process monthly reconciliation.
• Support department workflow to maintain consistent service quality and volume.
• Prepare estimates and communicate customer billback work as needed.
• Monitor repair time versus standards and assist with coaching and developing technicians.
• Perform other duties as assigned by the Service Manager.

Skills

Customer service

Scheduling

Time management

Leadership

Prioritization

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Service Supervisor - 2nd Shift

Department: Service

Employment Type: Full Time

Location: Madison

Compensation: $50,000 - $60,000 / year

Description

The Service Supervisor oversees daily shop operations, including scheduling repairs, assigning jobs, and monitoring progress to ensure timely, high-quality service. This role serves as the primary point of contact for customers regarding repair updates, and expected completion timelines. The Service Supervisor is also responsible for maintaining accurate service records and ensuring all documentation is presented professionally while supporting a positive customer experience.

Responsibilities

• Schedule maintenance and repair work, providing customers with accurate completion time estimates.
• Assign work to technicians and monitor progress to ensure timely and efficient completion.
• Maximize the use of available direct labor hours to improve productivity.
• Serve as a primary point of contact for customer inquiries regarding service work.
• Enter labor time on repair orders and daily reconciliation of clock time versus repair order time.
• Assist with facilitation of work being coordinated with outside vendors and dealerships.
• Maintain parts inventory and process monthly reconciliation.
• Support department workflow to maintain consistent service quality and volume.
• Prepare estimates and communicate customer billback work as needed.
• Monitor repair time versus standards and assist with coaching and developing technicians.
• Perform other duties as assigned by the Service Manager.

Qualifications

• A high school diploma or equivalent is preferred
• Previous exposure to vehicle or machine repair terminology helpful
• The ability to establish clear directions and sets definitive goals to ensure objectives are met
• The ability to identify priorities and plan accordingly to meet deadlines
• Ensuring that the highest value of service is delivered to satisfy customer requests to encourage customer loyalty
• Effectively communicate information in a direct, concise, and unambiguous manner
• Candidate presents a high level of attention to work and continually strives to improve quality of performance in self and others
• Proven ability to address a variety of business issues that arise in a professional manner
• The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstancesCandidate possesses exceptional organizational, multi-tasking, and time management skills