Service Writer & Scheduler — Fast-Paced Fleet Support

Transport Refrigeration, Inc.; Oak Creek (WI); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with company match

Paid holidays and PTO

Paid onboarding, hands-on training, &

Job summary

Transport Refrigeration, Inc. in Oak Creek, WI is hiring a Full-Time Service Writer (Service Advisor / Billing Clerk) to support the entire job lifecycle, from welcoming customers to closing repair orders.

You’ll manage service documentation, schedule work, and coordinate daily with technicians, parts clerks, and the sales team to keep equipment moving and customers informed. This frontline role thrives in a fast-paced environment, requiring ownership, composure under pressure, and the ability

Qualifications

• 1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
• Strong multitasking and cross-functional coordination skills
• Clear verbal and written communication, especially under time pressure

Responsibilities

• Greet and triage walk-ins, scheduled service, and urgent requests
• Open and manage active repair orders (ROs) in a time-sensitive, high-volume shop
• Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
• Assign technician jobs and actively monitor job progress and accuracy
• Partner with the Parts Department to ensure parts availability and correct usage
• Collaborate with the Sales Team to align expectations and customer communication
• Track technician labor, validate job documentation, and ensure error-free invoicing
• Process COD payments and manage serialized part registration
• Answer inbound service calls and provide clear, professional assistance
• Assist in weekly payroll support and occasional cross-department needs

Skills

Multitasking

Cross-functional coordination

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Transport Refrigeration, Inc. in Oak Creek, WI is hiring a Full-Time Service Writer (Service Advisor / Billing Clerk) to support the entire job lifecycle, from welcoming customers to closing repair orders.

You’ll manage service documentation, schedule work, and coordinate daily with technicians, parts clerks, and the sales team to keep equipment moving and customers informed. This frontline role thrives in a fast-paced environment, requiring ownership, composure under pressure, and the ability