Service Writer- Harley Davidson

Ed Morse Automotive Group; San Antonio (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Bonuses/Commissions

401K with company match

Health benefits (Medical, Dental, VIs)

Job summary

Ed Morse Automotive Group, a Harley-Davidson team, seeks a Service Writer to handle phone inquiries, provide quotes, and support parts and service sales. The role emphasizes customer satisfaction, accurate estimates, and collaboration with service, sales, and tech teams.

The ideal candidate has at least 2 years of motorcycle service writing experience, strong communication skills, and a customer-first mindset. Background check is required; motorcycle endorsement is a plus.

Qualifications

• 2 years minimum experience in motorcycle service writing.
• Well spoken with excellent telephone skills.
• Positive associate delivering exceptional personalized service to guests and community.
• Motorcycle endorsement preferred.
• Must pass a pre-employment background check.

Responsibilities

• Answer phone calls, provide price quotes and information for parts and service.
• Help maximize dealership sales of parts and service while ensuring customer satisfaction.
• Review work-in-progress to ensure quality and timeliness.
• Coordinate with Service Manager/Director, vehicle sales managers, and technicians.
• Greet service customers warmly and be an excellent host.
• Listen to customers' reasons for the service and provide accurate estimates.

Skills

Telephone skills

Customer service

Motorcycle service writing

Motorcycle endorsement

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking aService Writer to join our Harley-Davidson team.

Responsibilities

• Answering phone calls, providing price quotes and other information regarding both parts & service
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Review work-in-progress to ensure quality and timeliness.
• Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Minimum 2 Year experience of motorcycle service writing experience.
• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Motorcycle Endorsement preferred
• Must pass a pre-employment background check

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training