Service Advisor

Ed Morse Automotive Group; DeWitt (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Uncapped earning potential

401K with company match

Health Benefits including Medical, etc

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Quarterly Wellness Program

Vacation Pay

Sick Pay

Six Paid Holidays

Vehicle purchase program discounts

Employee Referral Program

Ed Morse Cares

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to act as the primary liaison between customers and the dealership for repair and maintenance services. You will work closely with the Service Manager, Service Director, and technicians to ensure customer satisfaction and maximize sales of parts and services.

The ideal candidate communicates clearly, provides personalized service, handles complaints professionally, and maintains high customer satisfaction.

Qualifications

• Candidates must be well spoken and have excellent telephone skills.
• Provide exceptional personalized service to our guests and community.
• Conduct business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Responsibilities

• Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicle.
• Help maximize dealership sales of parts and service.
• Report to the Service Manager/Service Director and coordinate with sales managers and technicians.
• Handle customer complaints that cannot be resolved at the service writer level.
• Answer incoming calls promptly and courteously to satisfy inquiries.
• Greet service customers warmly and be an exemplary host.
• Listen to customer reasons for bringing their vehicle in for service.
• Offer diagnostic services or repairs to address customer concerns.
• Provide accurate estimates for all services or repairs recommended.

Skills

Telephone skills

Communication

Customer service

Job description

Overview

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seekingService Advisorto join our Ed Morse team.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training