Service Writer – Equipment & Customer Care

Vermeer Midwest; Aurora (IL); Vor Ort; USD 44.000 - 50.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(k) & profit sharing

Paid time off

Life & disability insurance

Modern service truck

Zusammenfassung

Vermeer Midwest in Aurora, IL is seeking an organized Service Writer to join our full-time team. This hourly, non-commission role focuses on initiating service, verifying warranty coverage, developing estimates, and maintaining strong customer relationships while coordinating with technicians.

The position offers daytime hours (Mon-Fri), a pay range of $32-$36 per hour plus overtime, and a benefits-friendly environment with a hands-on, customer-first culture.

Qualifikationen

• High School diploma or equivalent required.
• Minimum of 4 years’ experience in vehicle or construction equipment service.
• Solid technical knowledge of equipment and repair processes.
• Detail-oriented and deadline-driven.
• Strong communication and customer service skills.
• Ability to safely operate a forklift and lift up to 50 pounds.
• Proficiency in CDK, Microsoft Office, and internet-based tools.
• Must pass background check, drug screen, and MVR check.

Aufgaben

• Assign service jobs to technicians based on skill, availability, and shop flow.
• Schedule road service calls efficiently and economically.
• Maintain proactive communication with customers regarding service status.
• Review and finalize repair orders for accuracy in parts, labor, and materials.
• Submit and reconcile warranty claims with vendors.
• Address and elevate customer complaints to the Service Manager.
• Stay current on technical and product knowledge for all equipment sold.
• Participate in company communication efforts including meetings and huddles.
• Maintain professional relationships with team members and customers.

Kenntnisse

Customer service

Attention to detail

Communication

Forklift operation

CDK

Microsoft Office

Internet tools

Ausbildung

High School diploma or equivalent

Tools

CDK

Microsoft Office

Internet-based tools

Jobbeschreibung

Vermeer Midwest in Aurora, IL is seeking an organized Service Writer to join our full-time team. This hourly, non-commission role focuses on initiating service, verifying warranty coverage, developing estimates, and maintaining strong customer relationships while coordinating with technicians.

The position offers daytime hours (Mon-Fri), a pay range of $32-$36 per hour plus overtime, and a benefits-friendly environment with a hands-on, customer-first culture.