Service Writer | Dispatcher STM 502 NM

Southern Tire Mart; Albuquerque (NM); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid On-the-Job Training

Job summary

Southern Tire Mart in Albuquerque, NM is seeking a Service Writer to greet customers, assess service needs, and create repair orders. You will communicate recommendations, schedule work, provide cost estimates, and track progress while maintaining accurate records and a clean, organized counter.

The role offers training and benefits within a leading commercial tire and fleet service provider, with opportunities for growth and professional development.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Prior experience in a service writer, service advisor, or customer service role preferred.
• Automotive, commercial tire, or fleet service knowledge a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer applications and service management systems.
• Must pass a pre-employment drug screen.

Responsibilities

• Greet customers and assess their service needs.
• Create and maintain accurate repair orders in the system.
• Communicate clearly with customers about recommended services, timelines, and costs.
• Coordinate work between customers and technicians to ensure timely service completion.
• Review and verify completed work orders for accuracy before closing.
• Maintain detailed records of customer interactions, services performed, and follow-ups.
• Assist in scheduling service appointments and managing the daily workflow.
• Provide cost estimates and obtain customer approvals for work to be performed.
• Monitor service progress and update customers on status.
• Maintain knowledge of products, services, and company policies.
• Ensure a professional, clean, and organized service counter/work area.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Customer service mindset

Education

High school diploma or equivalent

Some college preferred

Tools

Service management systems

Basic computer applications

Job description

Greet customers and assess their service needs.

Create and maintain accurate repair orders in the system.

Communicate clearly with customers about recommended services, timelines, and costs.

Coordinate work between customers and technicians to ensure timely service completion.

Review and verify completed work orders for accuracy before closing.

Maintain detailed records of customer interactions, services performed, and follow-ups.

Assist in scheduling service appointments and managing the daily workflow.

Provide cost estimates and obtain customer approvals for work to be performed.

Monitor service progress and update customers on status.

Maintain knowledge of products, services, and company policies.

Ensure a professional, clean, and organized service counter/work area.

Skills / Education / Requirements:

High school diploma or equivalent required; some college preferred.

Prior experience in a service writer, service advisor, or customer service role preferred.

Automotive, commercial tire, or fleet service knowledge a plus.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple tasks.

Proficiency in basic computer applications and service management systems.

Must pass a pre-employment drug screen.

401(k) with Company Match

Health Insurance

Dental, Vision, and Life Insurance

Paid On-the-Job Training

Why Join Southern Tire Mart?

Join the #1 Commercial Tire Dealer in the U.S. and be part of a company that values hard work, customer service excellence, and career advancement. At Southern Tire Mart, you’ll have the opportunity to grow with a leader in the commercial tire and fleet service industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.