Logistics & Field Operations Dispatcher

Nichols College; Dudley (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Sam’s Air Control in Dudley, MA is seeking a Dispatcher to coordinate field operations, schedule technicians, and communicate with customers to keep service running smoothly.

You will dispatch technicians, manage priorities, review job details, and collaborate with customer service, sales, and operations to resolve scheduling issues in a fast-paced environment.

This is a full-time role offering hands-on experience in logistics and team coordination within a rapidly growing company.

Qualifications

• Dispatch and coordinate service technicians throughout the day.
• Review job information and ensure technicians are prepared for each call.
• Monitor technician progress and maximize daily productivity.
• Coordinate emergency and same-day service requests.
• Collaborate with customer service, sales, and operations teams.

Responsibilities

• Dispatch and coordinate service technicians throughout the day
• Manage schedules, appointments, and changing priorities
• Communicate with technicians and customers regarding timing and updates
• Review job information and ensure technicians are prepared for each call
• Monitor technician progress and help maximize daily productivity
• Coordinate emergency and same-day service requests
• Work closely with customer service, sales, and operations teams
• Identify scheduling issues and solve problems quickly

Skills

Highly organized

Strong communication

Problem-solving

Multitasking

Decision making

Dispatching experience

Job description

Sam’s Air Control in Dudley, MA is seeking a Dispatcher to coordinate field operations, schedule technicians, and communicate with customers to keep service running smoothly.

You will dispatch technicians, manage priorities, review job details, and collaborate with customer service, sales, and operations to resolve scheduling issues in a fast-paced environment.

This is a full-time role offering hands-on experience in logistics and team coordination within a rapidly growing company.