Service Writer

Mazzella; Dolomite (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching plan

Health insurance

Paid time off

Dental insurance

Vision insurance

Life insurance

Disability insurance

Teledoc — virtual doctor visits

Tuition reimbursement

Job summary

Mazzella is seeking an experienced Service Writer to act as the liaison between customers and technicians, scheduling repairs and creating detailed work orders for industrial equipment.

You will translate technical issues into repair instructions, generate cost estimates, and ensure customer satisfaction while maintaining parts and quotes across the service branch.

Qualifications

• Minimum 2 years in a sales or service role or equivalent experience.
• Willingness to stay educated in the crane industry and increase computer literacy.
• Detail oriented, self-motivated, disciplined, and able to multitask.
• Bi-lingual capabilities (English/Spanish) a plus.

Responsibilities

• Create crane repair quotes using inspection reports, safety documentation, and technician service orders.
• Interact with technicians, Service Supervisor, Service Manager, vendors, and customers to construct accurate repair quotes.
• Process spare parts orders received at the service branch.
• Send finished processed repair quotes to customers.
• Track and receive parts for inspection repair jobs, notifying the service department for scheduling when parts arrive and are verified.
• Follow up on active repair quotes regularly and document progress.
• Archive repair quotes per Service Manager direction.
• Provide support to service technicians in the field regarding parts and component identification.
• Assist with service job quoting and with planning and scheduling work when required.
• Communicate with sub‑contractors, vendors, and customers.
• Review technical documentation for completing quotes.
• Assist branch management with customer issue resolution when required, resolving all issues to satisfaction in the best interest of the customer and the company.
• Maintain the Active Quote Log, updating status of active repair work and spare parts sales.
• Participate in weekly planning and goals meetings.
• Perform other duties as assigned.

Skills

Sales experience

Service experience

Communication skills

Detail oriented

Multitasking

Analytical skills

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or GED

Trade school or crane service training preferred

Tools

Microsoft Office

Job description

Brief Description

An industrial Service Writer (or Service Advisor) acts as the essential liaison between customers and technicians, scheduling repairs, creating detailed work orders, and managing maintenance documentation for industrial machinery or equipment. They translate technical issues into repair instructions, generate cost estimates, and ensure high customer satisfaction.

Responsibilities

• Create crane repair quotes using inspection reports, safety documentation, and technician service orders.
• Interact with technicians, Service Supervisor, Service Manager, vendors, and customers to construct accurate repair quotes.
• Process spare parts orders received at the service branch.
• Send finished processed repair quotes to customers.
• Track and receive parts for inspection repair jobs, notifying the service department for scheduling when parts arrive and are verified.
• Follow up on active repair quotes regularly and document progress.
• Archive repair quotes per Service Manager direction.
• Provide support to service technicians in the field regarding parts and component identification.
• Assist with service job quoting and with planning and scheduling work when required.
• Communicate with sub‑contractors, vendors, and customers.
• Review technical documentation for completing quotes.
• Assist branch management with customer issue resolution when required, resolving all issues to satisfaction in the best interest of the customer and the company.
• Maintain the Active Quote Log, updating status of active repair work and spare parts sales.
• Participate in weekly planning and goals meetings.
• Perform other duties as assigned.

Education

• High school diploma or GED required; trade school, military, or crane service training program preferred.

Experience & Skills

• Minimum 2 years in a sales or service role or equivalent military experience, or an equivalent combination of education and experience.
• Willingness to stay educated in the crane industry and increase computer literacy and technological proficiency.
• Detail oriented, self‑motivated, disciplined, and able to multitask.
• Strong analytical, conceptual, and planning skills.
• Excellent written and verbal communication skills.
• Excellent math skills and overall PC literacy (Microsoft Office).
• Valid driver’s license in good standing that meets company requirements.
• Bi‑lingual capabilities (English/Spanish) a plus.
• Must successfully complete a criminal background check, drug screen, and E‑verify.

Benefits

• Team‑oriented environment with collaboration and support.
• Work‑life balance.
• Career growth and development opportunities.
• Competitive salary with company match 401(k).
• Comprehensive benefits: paid time off, health, dental, vision, life, and disability insurance.
• Free virtual doctor visits via Teledoc.
• Tuition reimbursement program.

EOE/Drug Free Workplace