Service Writer: Customer-Focused Repair Coordinator

Total Equipment & Rental; Goldsby (OK); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid Time Off (PTO)

Paid holidays

401(k) plan with company match

Training opportunities

Job summary

Total Equipment Management in Goldsby, OK is seeking a Service Writer to connect customers with technicians and ensure repairs are communicated clearly and completed efficiently. You will welcome customers, answer inquiries, create and close work orders, prepare estimates and invoices, and coordinate with the Parts Department to keep technicians stocked.

We're looking for an organized, customer‑focused professional who thrives in a fast‑paced environment, communicates well, and takes pride in

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Comfortable using computers, service software, and standard office equipment.
• Ability to multitask and prioritize work in a fast-paced environment.
• Professional, positive attitude with the ability to work well with customers, technicians, and coworkers.
• Basic understanding of compact construction equipment or a willingness to learn.

Responsibilities

• Welcome customers and provide exceptional service throughout the repair process.
• Answer phone calls, emails, and customer inquiries regarding equipment repairs.
• Create, process, and close work orders while ensuring all information is accurate and complete.
• Prepare repair estimates, invoices, and service documentation.
• Coordinate with the Parts Department to ensure technicians have the parts they need to complete repairs.
• Check equipment in and out of the shop according to company procedures.
• Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.
• Assist the Service Manager with warranty claims and manufacturer documentation.
• Complete and maintain Bobcat Arrival Condition Reports and other required records.
• Process customer payments and assist with billing when needed.
• Maintain accurate customer and equipment records within the service management system.

Skills

Customer service

Organizational skills

Computer skills

Multitasking

Professional attitude

Equipment knowledge

Education

High school diploma

Tools

Service software

Office equipment

Job description

Total Equipment Management in Goldsby, OK is seeking a Service Writer to connect customers with technicians and ensure repairs are communicated clearly and completed efficiently. You will welcome customers, answer inquiries, create and close work orders, prepare estimates and invoices, and coordinate with the Parts Department to keep technicians stocked.

We're looking for an organized, customer‑focused professional who thrives in a fast‑paced environment, communicates well, and takes pride in