Service Writer & Customer Advisor - Growth, Training & Benefits

Papé Trucks, Inc.; Yakima (WA); On-site; USD 54,000 - 75,000; Full time

Job summary

Pape’ Kenworth – Yakima, WA is seeking a Service Writer to join our team. You will manage service orders, support shop workflow, check-in equipment for repair, and assist customers with a focus on delivering an excellent experience.

The role requires teamwork, strong communication, and a can-do attitude in a busy dealer environment. Compensation ranges from $26 to $36 per hour, with a benefits package and opportunities for growth.

Qualifications

• Experience working in a fast-paced, team-oriented environment.
• Excellent customer relations and communication skills.
• Familiarity with Outlook, Word, Excel; ability to learn new programs.

Responsibilities

• Open, maintain, proof, and close service department work orders efficiently.
• Oversee service and warranty work orders; assist in shop workflow.
• Check-in equipment for repair and assist customers; provide a positive customer experience.

Skills

Customer service

Communication

Teamwork

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

Pape’ Kenworth – Yakima, WA is seeking a Service Writer to join our team. You will manage service orders, support shop workflow, check-in equipment for repair, and assist customers with a focus on delivering an excellent experience.

The role requires teamwork, strong communication, and a can-do attitude in a busy dealer environment. Compensation ranges from $26 to $36 per hour, with a benefits package and opportunities for growth.