Service Writer / Advisor

Papé Trucks, Inc.; Yakima (WA); On-site; USD 54,000 - 75,000; Full time

Job summary

Pape’ Kenworth – Yakima, WA is seeking a Service Writer to join our team. You will manage service orders, support shop workflow, check-in equipment for repair, and assist customers with a focus on delivering an excellent experience.

The role requires teamwork, strong communication, and a can-do attitude in a busy dealer environment. Compensation ranges from $26 to $36 per hour, with a benefits package and opportunities for growth.

Qualifications

• Experience working in a fast-paced, team-oriented environment.
• Excellent customer relations and communication skills.
• Familiarity with Outlook, Word, Excel; ability to learn new programs.

Responsibilities

• Open, maintain, proof, and close service department work orders efficiently.
• Oversee service and warranty work orders; assist in shop workflow.
• Check-in equipment for repair and assist customers; provide a positive customer experience.

Skills

Customer service

Communication

Teamwork

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

PAPE’ KENWORTH – YAKIMA, WA

SERVICE WRITER / ADVISOR:

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Writer to join their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO

As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.

This team member will work Monday- Friday plus some Saturday shifts.

WHAT YOU NEED:

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude is a plus.

Compensation:

$26-36/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.