Service Writer & Advisor — Customer-Focused Support

Papé DW, Inc. in; Newark (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Training programs

Job summary

Papé DW, Inc. in Newark, CA is seeking a Service Writer to build relationships with customers, manage service orders, and support technicians in a fast-paced shop environment. You will handle entry, maintenance, and closure of service orders, while delivering an excellent customer experience.

The role emphasizes teamwork, strong communication, and a proactive, problem-solving mindset. We offer competitive pay and a comprehensive benefits package including retirement, health coverages, and

Qualifications

• Familiarity with Outlook, Word, Excel.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude is a plus.

Responsibilities

• Open, maintain, and close service orders efficiently.
• Review service and warranty work orders daily.
• Check-in equipment for repair and pull parts for technicians.
• Assist customers with service-related questions and scheduling.

Skills

Customer service

Communication skills

Teamwork

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

Papé DW, Inc. in Newark, CA is seeking a Service Writer to build relationships with customers, manage service orders, and support technicians in a fast-paced shop environment. You will handle entry, maintenance, and closure of service orders, while delivering an excellent customer experience.

The role emphasizes teamwork, strong communication, and a proactive, problem-solving mindset. We offer competitive pay and a comprehensive benefits package including retirement, health coverages, and