Service Writer & Customer Solutions Specialist

Ditch Witch West; Newark (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) plan

Roth 401(k)

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Life Insurance

Disability Insurance

Tuition Reimbursement

Vacation time

Paid holidays

Advancement opportunities

Training program

Job summary

Ditch Witch West in Newark, CA is seeking a Service Writer to join our team. You will manage service and warranty work orders, assist in shop workflow, check-in equipment, and help customers with a positive, service-first attitude.

We value teamwork, strong communication, and a proactive approach. The role offers competitive pay and comprehensive benefits, with ongoing training and career growth opportunities within the Pape’ Group network.

Qualifications

• Excellent customer relations and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Familiarity with Outlook, Word, and Excel.

Responsibilities

• Open, maintain, proof, and close service work orders for customers.
• Assist in shop workflow and check-in equipment for repair.
• Pull parts for technicians and support customers.
• Thrive in team settings and maintain a customer-service focus.

Skills

Customer relations

Communication

Teamwork

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

Ditch Witch West in Newark, CA is seeking a Service Writer to join our team. You will manage service and warranty work orders, assist in shop workflow, check-in equipment, and help customers with a positive, service-first attitude.

We value teamwork, strong communication, and a proactive approach. The role offers competitive pay and comprehensive benefits, with ongoing training and career growth opportunities within the Pape’ Group network.