Service Advisor

Istate Truck, Inc.; Inver Grove Heights (MN); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Broad health insurance options

Flexible time off

401(k) with 25% match

Wells Fargo membership banking

Dell discount program

GM/Ford vehicle discounts

Job summary

I-State Truck Centers in Inver Grove Heights, MN is seeking a Service Advisor to join our team. This position focuses on providing excellent customer service, diagnosing service needs alongside technicians, and driving timely repairs for heavy-duty trucks.

Second shift, Monday–Friday, 2:00pm–10:00pm, with pay range $23.00–$26.00 per hour. We value employees with strong communication skills and a commitment to quality service.

Qualifications

• 3+ years of Truck or Automotive Service Writing experience.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside of the box.

Responsibilities

• Assist customers at the service counter and by phone.
• Coordinate with technicians to identify root causes and repair needs.
• Collaborate with parts department to prepare repair estimates and obtain approvals.
• Coordinate with vendors for sublet work as needed.
• Assist with warranty claims and ensure warranty recovery.

Skills

Truck service writing

Customer service

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

I-State Truck Centers offer exciting career opportunities in a variety of fields ranging from diesel technicians and purchasing specialists to sales professionals and industrial managers. Join our team for a challenging career with strong growth potential. We value our employees and invest in them with training, technology, and generous benefits packages.

• Broad range of health insurance options
• Flexible time off
• 401(k) retirement plan with up to 25 percent company match

Other Perks

• Membership banking with Wells Fargo
• Dell discount program
• New vehicle discount programs with General Motors and Ford

Current Open Positions at Interstate Companies

Job Title: Service Advisor

Location: Inver Grove Heights, Minnesota

Company: I-State Truck Centers

Shift: Monday – Friday, 2:00pm – 10:00pm.

We’re growing and looking for an energetic, customer-focused Service Advisor to join our Inver Grove Heights Minnesota team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity!

Pay Range: $23.00 - $26.00/ Hour DOE

Second Shift Position- Monday - Friday, 2:00pm - 10:00pm.

Service Advisors play a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We’re looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you.

Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units – Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.

At Interstate we take personal pride in our work and our customer relationships, that is why we carry out Pride in Service in every interaction, every single day!

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointments to completing invoices and collecting from customers.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
• Basic computer skills and knowledge
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing Experience Required
• Solid written and verbal communication skills include excellent customer service and phone skills.
• Organized and able to manage time wisely.
• The desire to succeed in a day-to-day challenging position.
• Mechanical Experience

Employee Benefits

• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration.