Service Writer/Advisor

Bobcat of the Rockies; Golden (CO); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Boot and Safety Glasses Reimbursement

Christmas Savings Program

Paid Vacation and Flex Time

Matching 401K Plan

Profit Sharing and Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Critical Care and Accident Insurance

Employee Assistance Program

Paid Training

Advancement opportunities

Family friendly company

Job summary

Bobcat of the Rockies - Golden is seeking a Service Writer/Advisor to join our busy dealership. You will schedule service, coordinate shop workload, prepare estimates, and communicate with customers about repairs, timelines, and invoices.

This position offers a Monday–Friday day shift with a guaranteed hourly wage of $25–$30 plus bonus, negotiable based on experience. You will work closely with Parts, Rental, and Sales to ensure timely repairs and excellent customer service.

Qualifications

• Positive outlook and excellent communication, both verbal and written.
• Excel in a high volume fast paced environment.

Responsibilities

• Schedule service appointments and coordinate shop workload to maximize technician productivity.
• Manage technician workflow and monitor repair progress to keep jobs moving.
• Open repair orders, prepare estimates, obtain approvals, and close work orders.

Skills

Customer service skills

Communication skills

Computer literacy

Spanish bilingual (plus)

Job description

Career Opportunities with Bobcat of the Rockies

Careers At Bobcat of the Rockies

Current job opportunities are posted here as they become available.

Bobcat of the Rockies is a full-service Bobcat dealership. We sell and rent new and used Bobcat compact equipment. Our dealerships also provide parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Visit www.bobcatoftherockies.com and get to know who we are.

Bobcat of the Rockies - Golden is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have strong organization skills, great customer service, and a willingness to learn our business.

Monday-Friday work week / Day Shift

Guaranteed Hourly Wage Position - No More Flat Rate! $25-30/hour plus bonus, negotiable based on experience.

Responsibilities

• Schedule service appointments and coordinate shop workload to maximize technician productivity and efficiency.


• Manage technician workflow by monitoring the progress of each repair and ensuring jobs move through the shop in a timely manner.


• Open repair orders, prepare estimates, obtain customer approvals, and accurately complete and close work orders.


• Communicate with customers by phone and text to provide repair updates, estimates, approvals, timelines, delays, and equipment completion status.


• Answer inbound phone calls and direct customers to the appropriate department when necessary.


• Gather detailed information from customers to accurately identify equipment concerns and document repair requests.


• Coordinate with technicians to ensure repair information is accurate, additional repairs are communicated promptly, and labor is properly documented.


• Work closely with the Parts, Rental, and Sales departments to support customer needs and ensure timely completion of repairs.


• Coordinate parts availability with the Parts Department to minimize equipment downtime.


• Review completed repairs with customers, explain work performed, and answer questions regarding invoices and service recommendations.


• Maintain accurate customer, equipment, and service records within the dealership management system.


• Resolve customer concerns professionally while providing exceptional customer service and building positive customer relationships.


• Maintain a clean, organized, and safe service office while following all company safety policies and procedures.


• Assist in meeting shop productivity, efficiency, and customer satisfaction goals.


• Stay informed on Bobcat products, service procedures, and dealership policies to provide accurate information and support.


• Perform other duties as assigned by management.

Qualifications

• Positive outlook and excellent communication, both verbal and written


• Excel in a high volume fast paced environment


• Excellent customer relations skills


• Good computer and systems knowledge


• Experience with construction or ag equipment preferred


• Familiarity with the inner workings of a service drive


• Must be able to pass a drug screen


• Valid driver's license in good standing is preferred


• Bilingual in Spanish is a plus

Physical Requirements

• Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects


• Physically able to operate construction equipment and forklifts


• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis


• Occasionally exposed to weather conditions, fumes, and loud noise


• Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.


• Health, Vision, and Dental Insurance


• Boot and Safety Glasses Reimbursement


• Christmas Savings Program


• Paid Vacation and Flex Time


• Matching 401K Plan
  
• Profit Sharing and Bonus Program


• Short and Long-term Disability


• Company Paid Life Insurance


• Critical Care and Accident Insurance


• Employee Assistance Program


• Paid Training


• Many opportunities for advancement (We prefer to promote from within)


• Family friendly company

Application review will begin on October 2nd. This announcement will remain open until October 15th.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.