Service Advisor

Viking Equipment Company of Knoxville, LLC; Morrisville (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Great Benefits

Plus Bonus

401K Plan with Company Match

Flexible Spending Account

Paid Holidays & Vacation

Training & Advancement Opportunities

Job summary

Viking Equipment Company of Knoxville, LLC is seeking a Service Advisor to work one-on-one with customers, guiding them on parts and service options for their equipment. You will leverage in-house training to gain product knowledge and provide friendly, honest guidance, with a focus on excellent customer experiences.

The role offers a competitive compensation package, benefits, and a Monday–Friday schedule (7am–5pm) with opportunities for bonuses.

Qualifications

• Experience in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and written communication.
• Strong data entry skills with attention to detail.

Responsibilities

• Greet customers and maintain positive relationships to secure repeat business.
• Consult with technicians about repairs and alternatives to expensive options.
• Schedule service work and supervise administration and warranty.
• Communicate parts needs to the Parts team and ensure accurate service orders.
• Explain technician findings to customers clearly and professionally.
• Manage workload in a fast-paced shop environment.

Skills

Customer service

Communication

Data entry

Team player

Phone handling

Job description

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Service Advisor

To ensure optimum customer service, we are hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options for their equipment. We count on you to take advantage of our training, gain extensive product knowledge, and serve all customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

Service Advisor

$45k-$55k DOE

Plus Bonus

Monday-Friday (7am-5pm)

Great Benefits

Essential Functions:

• Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.

• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.

• Schedule all service work and provide supervision of administration and warranty.

• Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.

• Communicate effectively to customers regarding technicians’ findings.

• Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment/Physical Demands:

• Most working hours are spent sitting down and working on a computer.

• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.

• Answering the phone and speaking with customers and employees.

• The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.

While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to twenty pounds.

Position Type:

This is a full-time position.

Job Requirements:

• Previous experience working in automotive or construction industry preferred.

• Excellent customer service, interpersonal, and communication skills (verbal and written).

• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.

• Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.

• Be professional and hard working with a customer-friendly approach to service.

• Be comfortable working in a team setting.

• Must be able to learn company designated software within a reasonable amount of time allotted.

Reports to:

Service Department Manager

Expected Hours of Work:

The Bobcat is open 5 days per week (M - F). Times will vary throughout the year, but retail hours are M-F (7am to 5pm).

Benefits:

• Health, Dental, Life & Disability Policies

• Employee Discounts

• 401K Plan with Company Match

• Flexible Spending Account

• Paid Holidays & Vacation

• Training & Advancement Opportunities

Pre-Employment drug screens, background check & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.